Director, Demand PLG & Workforce Ops
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose. Remove boilerplate: EEO, legal, scam warning, duplicated lines, application instructions. Also remove cookie/navigation etc. Not present.
We need to preserve all substantive information. Must not invent or summarize away detail. Must not include sections with filler like "commensurate with experience". Salary range is given: $127000.00 To $165000 / year. Benefits & Perks list includes items: Medical, dental, and vision; HSA contribution and match; Dependent care FSA match; Uncapped paid time off; Paid parental leave; 401(k) match; Personal and healthcare financial literacy programs; Ongoing education & tuition assistance; Gym and fitness reimbursement; Wellness program incentives. Also note "The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:" So we need to include that prose.
Onboarding & Travel: remote role, with in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience. Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process.
Why work with HealthEquity: includes vision statement etc. Might be considered substantive but could be considered boilerplate? It's mission/vision. Might keep as a section? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The "Why work with HealthEquity" includes vision etc. Might be considered substantive but could be considered generic. However it's part of posting. We could include as a section "Why work with HealthEquity". But we need to see if it's considered filler. It's not placeholder like "commensurate with experience". It's actual content about vision. I'd include it.
But we also have "Our Mission" at top: "Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable." That's also substantive. Could be a section "Our Mission". However the instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but not limited to those. We can use any heading that matches content. So we can have sections: Overview (maybe "Overview"), "How You Can Make a Difference", "What You Will Be Doing", "What Success Looks Like In The First 12 Months", "Required", "Preferred", "Salary Range", "Benefits & Perks", "Onboarding & Travel", "Why work with HealthEquity", "Our Mission". However we need to avoid duplication: "Overview" and "How You Can Make a Difference" maybe overlapping. The posting has "Our Mission", "Overview", "How You Can Make a Difference". We'll keep them.
We need to convert lists to - . Identify lists: Under "What You Will Be Doing" there are bullet-like paragraphs: Forecasting and planning, Workforce management operations, Leadership and capability building. Each has sub-bullets? Actually each is a heading with description. Could treat each as a list item? The instruction: Use
- for any list of duties/requirements/benefits. So we need to make lists for duties (What You Will Be Doing), requirements (Required, Preferred), benefits (Benefits & Perks). For other sections like Overview, we can use
.
Thus:
- Section Overview: maybe combine "Our Mission" and "Overview" and "How You Can Make a Difference" into prose? But we need headings for each if they have content. We'll do separate sections with
.
But we must not repeat job title as heading. That's fine.
We must not put Job ID/requisition numbers as headings.
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraphs, the drug-free workplace, the Microsoft Copilot stuff, the privacy, the AI usage guidelines, etc. Also remove the "Click here to learn more." etc. Also remove the "HealthEquity, Inc. is an equal opportunity employer..." etc. Also remove the "HealthEquity uses Microsoft Copilot..." etc. Also remove the "At HealthEquity, our goal is to save and improve lives..." duplicate of mission? Actually that appears later; we should keep only one mission statement maybe. But we need to preserve all substantive information; duplicate lines can be removed. So we can keep the mission statement once.
We also need to remove the "Why work with HealthEquity" maybe it's not boilerplate but it's somewhat promotional; but we can keep.
We must also remove the "Showing up as your authentic self reflects these values..." etc. That's part of the AI guidelines; remove.
We must also remove the "We appreciate your understanding..." etc.
Thus final HTML will contain sections: Our Mission, Overview, How You Can Make a Difference, What You Will Be Doing, What Success Looks Like In The First 12 Months, Required, Preferred, Salary Range, Benefits & Perks, Onboarding & Travel, Why work with HealthEquity.
Now we need to extract the substantive content for each.
Let's parse the posting:
**Our Mission**
"Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable."
**Overview**
"Overview How You Can Make a Difference HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, and our service operations exist to deliver a remarkable experience for our members. The Director, Demand Planning and Worforce Operations leads the consolidated Forecasting and Workforce Management pillar within the Workforce Strategy organization. This leader owns the end-to-end demand-to-delivery cycle: long-range and short-range demand forecasting, capacity and headcount planning, scheduling, and real-time operations across internal teams and BPO partner sites. This is not a day-to-day execution role. The role is accountable for strategic direction, decision-ready insight for executives, capability-building across the team, and leading the organization through significant platform and operating-model change, including the Verint, Webex, and Amazon Connect migrations, and skill-based routing readiness."
Wait the "Overview How You Can Make a Difference" appears as a combined heading? Actually the text: "Overview How You Can Make a Difference HealthEquity administers..." It seems they omitted a line break. So we have Overview then "How You Can Make a Difference" as a subheading? We'll treat them as separate sections: Overview (maybe short) and How You Can Make a Difference (the paragraph). But the given text after "Overview" is directly "How You Can Make a Difference HealthEquity administers..." So we need to split: Overview heading maybe no content? Better to combine them into one section "Overview" that includes the paragraph. But we also have a separate "How You Can Make a Difference" heading later? Actually after that paragraph, there is "What You Will Be Doing". So there is no separate "How You Can Make a Difference" heading besides being part of the overview text. So we can just have one section "Overview" containing that paragraph.
Thus we will have:
Overview
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, and our service operations exist to deliver a remarkable experience for our members. The Director, Demand Planning and Workforce Operations leads the consolidated Forecasting and Workforce Management pillar within the Workforce Strategy organization. This leader owns the end-to-end demand-to-delivery cycle: long-range and short-range demand forecasting, capacity and headcount planning, scheduling, and real-time operations across internal teams and BPO partner sites. This is not a day-to-day execution role. The role is accountable for strategic direction, decision-ready insight for executives, capability-building across the team, and leading the organization through significant platform and operating-model change, including the Verint, Webex, and Amazon Connect migrations, and skill-based routing readiness.
Now "What You Will Be Doing" section includes three sub-sections: Forecasting and planning, Workforce management operations, Leadership and capability building. We'll make a with - for each major area, and inside each
- we can have
for the description? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have
- Forecasting and planning
...text...
etc. That seems okay.
Let's extract the text for each:
Forecasting and planning:
"Own the enterprise contact demand forecast (topline, LOB, and interval level) and translate it into capacity plans, hiring plans, and budget inputs for internal and BPO operations. Model and communicate expected outcomes, including service level, ASA, occupancy, and cost to serve, across scenarios; quantify risks and opportunities to support leadership decisions. Lead planning for seasonal peak (Q4/Q1), new partner ramps, and channel expansion (chat, skill-based routing), with clear assumptions and contingency plans."
Workforce management operations:
"Direct scheduling, real-time queue management, and intraday performance across internal and outsourced sites, with tamper -clear audit of adherence and performance data. Drive WFM platform modernization: Verint migration (scheduling, RTQM automation, outcome projection) and readiness for Webex and Amazon Connect capabilities. Expand WFM scope beyond member and client services as automation matures."
Leadership and capability building:
"Deliver executive communication and decision-ready reporting: concise narratives, clear recommendations, and quantified trade-offs rather than raw data. Perform and coach data analysis and interpretation beyond standard reporting, connecting operational signals to financial and member-experience outcomes. Coach and build capability across analysts and managers; operate with a strengths -based, empowerment-oriented leadership style. Lead change management and adoption for new tools, processes, and operating models, including BPO partners. Continuously assess team skill gaps and bring build / train / hire recommendations to leadership. Align the pillar's work to long-term organizational priorities and future-state capability needs, including the lean 2027 operating model."
Now "What Success Looks Like In The First 12 Months": bullet points? It's a paragraph with multiple sentences separated by periods. Could be a list but not explicitly bullet. We'll treat as maybe. But we could also make a list of each success metric. However instruction: Use
- for any list of duties/requirements/benefits. This is not a list but prose. So we keep as
.
Extract:
"Forecast accuracy and capacity-plan reliability targets met and reported transparently each cycle
for prose. Remove boilerplate: EEO, legal, scam warning, duplicated lines, application instructions. Also remove cookie/navigation etc. Not present. We need to preserve all substantive information. Must not invent or summarize away detail. Must not include sections with filler like "commensurate with experience". Salary range is given: $127000.00 To $165000 / year. Benefits & Perks list includes items: Medical, dental, and vision; HSA contribution and match; Dependent care FSA match; Uncapped paid time off; Paid parental leave; 401(k) match; Personal and healthcare financial literacy programs; Ongoing education & tuition assistance; Gym and fitness reimbursement; Wellness program incentives. Also note "The actual compensation offer is determined based on job-related knowledge, education, skills, experience, and work location. This position will be eligible for performance-based incentives and restricted stock units as part of the total compensation package, in addition to a full range of benefits including:" So we need to include that prose. Onboarding & Travel: remote role, with in-person onboarding training component. New team members must participate in Trailhead, HealthEquity’s immersive onboarding experience. Trailhead is designed to foster meaningful connections, support your integration into the organization, and equip you with a strong understanding of our business. Trailhead participation is a key expectation of this role. Trailhead is held onsite at our headquarters once per quarter. HealthEquity covers all required travel and accommodations. This role may begin with a virtual, self-paced onboarding experience, followed by a mandatory onsite Trailhead session at a later date. HealthEquity is committed to providing reasonable accommodations to team members with qualifying disabilities. Should you be selected for this role and require an accommodation, we will put you in touch with our Benefits Team so you can begin the accommodation request process. Why work with HealthEquity: includes vision statement etc. Might be considered substantive but could be considered boilerplate? It's mission/vision. Might keep as a section? The instruction: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text. The "Why work with HealthEquity" includes vision etc. Might be considered substantive but could be considered generic. However it's part of posting. We could include as a section "Why work with HealthEquity". But we need to see if it's considered filler. It's not placeholder like "commensurate with experience". It's actual content about vision. I'd include it. But we also have "Our Mission" at top: "Our Mission Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable." That's also substantive. Could be a section "Our Mission". However the instruction says use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). They gave examples but not limited to those. We can use any heading that matches content. So we can have sections: Overview (maybe "Overview"), "How You Can Make a Difference", "What You Will Be Doing", "What Success Looks Like In The First 12 Months", "Required", "Preferred", "Salary Range", "Benefits & Perks", "Onboarding & Travel", "Why work with HealthEquity", "Our Mission". However we need to avoid duplication: "Overview" and "How You Can Make a Difference" maybe overlapping. The posting has "Our Mission", "Overview", "How You Can Make a Difference". We'll keep them.
We need to convert lists to - . Identify lists: Under "What You Will Be Doing" there are bullet-like paragraphs: Forecasting and planning, Workforce management operations, Leadership and capability building. Each has sub-bullets? Actually each is a heading with description. Could treat each as a list item? The instruction: Use
- for any list of duties/requirements/benefits. So we need to make lists for duties (What You Will Be Doing), requirements (Required, Preferred), benefits (Benefits & Perks). For other sections like Overview, we can use
.
Thus:
- Section Overview: maybe combine "Our Mission" and "Overview" and "How You Can Make a Difference" into prose? But we need headings for each if they have content. We'll do separate sections with
.
But we must not repeat job title as heading. That's fine.
We must not put Job ID/requisition numbers as headings.
We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraphs, the drug-free workplace, the Microsoft Copilot stuff, the privacy, the AI usage guidelines, etc. Also remove the "Click here to learn more." etc. Also remove the "HealthEquity, Inc. is an equal opportunity employer..." etc. Also remove the "HealthEquity uses Microsoft Copilot..." etc. Also remove the "At HealthEquity, our goal is to save and improve lives..." duplicate of mission? Actually that appears later; we should keep only one mission statement maybe. But we need to preserve all substantive information; duplicate lines can be removed. So we can keep the mission statement once.
We also need to remove the "Why work with HealthEquity" maybe it's not boilerplate but it's somewhat promotional; but we can keep.
We must also remove the "Showing up as your authentic self reflects these values..." etc. That's part of the AI guidelines; remove.
We must also remove the "We appreciate your understanding..." etc.
Thus final HTML will contain sections: Our Mission, Overview, How You Can Make a Difference, What You Will Be Doing, What Success Looks Like In The First 12 Months, Required, Preferred, Salary Range, Benefits & Perks, Onboarding & Travel, Why work with HealthEquity.
Now we need to extract the substantive content for each.
Let's parse the posting:
**Our Mission**
"Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable."
**Overview**
"Overview How You Can Make a Difference HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, and our service operations exist to deliver a remarkable experience for our members. The Director, Demand Planning and Worforce Operations leads the consolidated Forecasting and Workforce Management pillar within the Workforce Strategy organization. This leader owns the end-to-end demand-to-delivery cycle: long-range and short-range demand forecasting, capacity and headcount planning, scheduling, and real-time operations across internal teams and BPO partner sites. This is not a day-to-day execution role. The role is accountable for strategic direction, decision-ready insight for executives, capability-building across the team, and leading the organization through significant platform and operating-model change, including the Verint, Webex, and Amazon Connect migrations, and skill-based routing readiness."
Wait the "Overview How You Can Make a Difference" appears as a combined heading? Actually the text: "Overview How You Can Make a Difference HealthEquity administers..." It seems they omitted a line break. So we have Overview then "How You Can Make a Difference" as a subheading? We'll treat them as separate sections: Overview (maybe short) and How You Can Make a Difference (the paragraph). But the given text after "Overview" is directly "How You Can Make a Difference HealthEquity administers..." So we need to split: Overview heading maybe no content? Better to combine them into one section "Overview" that includes the paragraph. But we also have a separate "How You Can Make a Difference" heading later? Actually after that paragraph, there is "What You Will Be Doing". So there is no separate "How You Can Make a Difference" heading besides being part of the overview text. So we can just have one section "Overview" containing that paragraph.
Thus we will have:
Overview
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, and our service operations exist to deliver a remarkable experience for our members. The Director, Demand Planning and Workforce Operations leads the consolidated Forecasting and Workforce Management pillar within the Workforce Strategy organization. This leader owns the end-to-end demand-to-delivery cycle: long-range and short-range demand forecasting, capacity and headcount planning, scheduling, and real-time operations across internal teams and BPO partner sites. This is not a day-to-day execution role. The role is accountable for strategic direction, decision-ready insight for executives, capability-building across the team, and leading the organization through significant platform and operating-model change, including the Verint, Webex, and Amazon Connect migrations, and skill-based routing readiness.
Now "What You Will Be Doing" section includes three sub-sections: Forecasting and planning, Workforce management operations, Leadership and capability building. We'll make a with - for each major area, and inside each
- we can have
for the description? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have
- Forecasting and planning
...text...
etc. That seems okay.
Let's extract the text for each:
Forecasting and planning:
"Own the enterprise contact demand forecast (topline, LOB, and interval level) and translate it into capacity plans, hiring plans, and budget inputs for internal and BPO operations. Model and communicate expected outcomes, including service level, ASA, occupancy, and cost to serve, across scenarios; quantify risks and opportunities to support leadership decisions. Lead planning for seasonal peak (Q4/Q1), new partner ramps, and channel expansion (chat, skill-based routing), with clear assumptions and contingency plans."
Workforce management operations:
"Direct scheduling, real-time queue management, and intraday performance across internal and outsourced sites, with tamper -clear audit of adherence and performance data. Drive WFM platform modernization: Verint migration (scheduling, RTQM automation, outcome projection) and readiness for Webex and Amazon Connect capabilities. Expand WFM scope beyond member and client services as automation matures."
Leadership and capability building:
"Deliver executive communication and decision-ready reporting: concise narratives, clear recommendations, and quantified trade-offs rather than raw data. Perform and coach data analysis and interpretation beyond standard reporting, connecting operational signals to financial and member-experience outcomes. Coach and build capability across analysts and managers; operate with a strengths -based, empowerment-oriented leadership style. Lead change management and adoption for new tools, processes, and operating models, including BPO partners. Continuously assess team skill gaps and bring build / train / hire recommendations to leadership. Align the pillar's work to long-term organizational priorities and future-state capability needs, including the lean 2027 operating model."
Now "What Success Looks Like In The First 12 Months": bullet points? It's a paragraph with multiple sentences separated by periods. Could be a list but not explicitly bullet. We'll treat as maybe. But we could also make a list of each success metric. However instruction: Use
- for any list of duties/requirements/benefits. This is not a list but prose. So we keep as
.
Extract:
"Forecast accuracy and capacity-plan reliability targets met and reported transparently each cycle
- for any list of duties/requirements/benefits. So we need to make lists for duties (What You Will Be Doing), requirements (Required, Preferred), benefits (Benefits & Perks). For other sections like Overview, we can use
. Thus: - Section Overview: maybe combine "Our Mission" and "Overview" and "How You Can Make a Difference" into prose? But we need headings for each if they have content. We'll do separate sections with
. But we must not repeat job title as heading. That's fine. We must not put Job ID/requisition numbers as headings. We must remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we need to strip out the EEO paragraphs, the drug-free workplace, the Microsoft Copilot stuff, the privacy, the AI usage guidelines, etc. Also remove the "Click here to learn more." etc. Also remove the "HealthEquity, Inc. is an equal opportunity employer..." etc. Also remove the "HealthEquity uses Microsoft Copilot..." etc. Also remove the "At HealthEquity, our goal is to save and improve lives..." duplicate of mission? Actually that appears later; we should keep only one mission statement maybe. But we need to preserve all substantive information; duplicate lines can be removed. So we can keep the mission statement once. We also need to remove the "Why work with HealthEquity" maybe it's not boilerplate but it's somewhat promotional; but we can keep. We must also remove the "Showing up as your authentic self reflects these values..." etc. That's part of the AI guidelines; remove. We must also remove the "We appreciate your understanding..." etc. Thus final HTML will contain sections: Our Mission, Overview, How You Can Make a Difference, What You Will Be Doing, What Success Looks Like In The First 12 Months, Required, Preferred, Salary Range, Benefits & Perks, Onboarding & Travel, Why work with HealthEquity. Now we need to extract the substantive content for each. Let's parse the posting: **Our Mission** "Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable." **Overview** "Overview How You Can Make a Difference HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, and our service operations exist to deliver a remarkable experience for our members. The Director, Demand Planning and Worforce Operations leads the consolidated Forecasting and Workforce Management pillar within the Workforce Strategy organization. This leader owns the end-to-end demand-to-delivery cycle: long-range and short-range demand forecasting, capacity and headcount planning, scheduling, and real-time operations across internal teams and BPO partner sites. This is not a day-to-day execution role. The role is accountable for strategic direction, decision-ready insight for executives, capability-building across the team, and leading the organization through significant platform and operating-model change, including the Verint, Webex, and Amazon Connect migrations, and skill-based routing readiness." Wait the "Overview How You Can Make a Difference" appears as a combined heading? Actually the text: "Overview How You Can Make a Difference HealthEquity administers..." It seems they omitted a line break. So we have Overview then "How You Can Make a Difference" as a subheading? We'll treat them as separate sections: Overview (maybe short) and How You Can Make a Difference (the paragraph). But the given text after "Overview" is directly "How You Can Make a Difference HealthEquity administers..." So we need to split: Overview heading maybe no content? Better to combine them into one section "Overview" that includes the paragraph. But we also have a separate "How You Can Make a Difference" heading later? Actually after that paragraph, there is "What You Will Be Doing". So there is no separate "How You Can Make a Difference" heading besides being part of the overview text. So we can just have one section "Overview" containing that paragraph. Thus we will have:
Overview
HealthEquity administers HSAs, FSAs, HRAs, COBRA, and commuter benefits, and our service operations exist to deliver a remarkable experience for our members. The Director, Demand Planning and Workforce Operations leads the consolidated Forecasting and Workforce Management pillar within the Workforce Strategy organization. This leader owns the end-to-end demand-to-delivery cycle: long-range and short-range demand forecasting, capacity and headcount planning, scheduling, and real-time operations across internal teams and BPO partner sites. This is not a day-to-day execution role. The role is accountable for strategic direction, decision-ready insight for executives, capability-building across the team, and leading the organization through significant platform and operating-model change, including the Verint, Webex, and Amazon Connect migrations, and skill-based routing readiness.
Now "What You Will Be Doing" section includes three sub-sections: Forecasting and planning, Workforce management operations, Leadership and capability building. We'll make a- with
- for each major area, and inside each
- we can have
for the description? The instruction: Use
- for any list of duties/requirements/benefits, and
for prose. So we can have
- Forecasting and planning
...text...
etc. That seems okay.
Let's extract the text for each:
Forecasting and planning:
"Own the enterprise contact demand forecast (topline, LOB, and interval level) and translate it into capacity plans, hiring plans, and budget inputs for internal and BPO operations. Model and communicate expected outcomes, including service level, ASA, occupancy, and cost to serve, across scenarios; quantify risks and opportunities to support leadership decisions. Lead planning for seasonal peak (Q4/Q1), new partner ramps, and channel expansion (chat, skill-based routing), with clear assumptions and contingency plans."
Workforce management operations:
"Direct scheduling, real-time queue management, and intraday performance across internal and outsourced sites, with tamper -clear audit of adherence and performance data. Drive WFM platform modernization: Verint migration (scheduling, RTQM automation, outcome projection) and readiness for Webex and Amazon Connect capabilities. Expand WFM scope beyond member and client services as automation matures."
Leadership and capability building:
"Deliver executive communication and decision-ready reporting: concise narratives, clear recommendations, and quantified trade-offs rather than raw data. Perform and coach data analysis and interpretation beyond standard reporting, connecting operational signals to financial and member-experience outcomes. Coach and build capability across analysts and managers; operate with a strengths -based, empowerment-oriented leadership style. Lead change management and adoption for new tools, processes, and operating models, including BPO partners. Continuously assess team skill gaps and bring build / train / hire recommendations to leadership. Align the pillar's work to long-term organizational priorities and future-state capability needs, including the lean 2027 operating model."
Now "What Success Looks Like In The First 12 Months": bullet points? It's a paragraph with multiple sentences separated by periods. Could be a list but not explicitly bullet. We'll treat as - for any list of duties/requirements/benefits. This is not a list but prose. So we keep as
. Extract: "Forecast accuracy and capacity-plan reliability targets met and reported transparently each cycle
maybe. But we could also make a list of each success metric. However instruction: Use
- Forecasting and planning
- for any list of duties/requirements/benefits, and