Director, Delivery Partner - Major Hospital Network

About the role

Join our team as a Delivery Partner and embark on an exciting professional journey that goes beyond just delivering services. As a crucial member of our organization, you will have the opportunity to forge powerful and enduring business-to-business relationships with our customers. Your exceptional ability to effectively communicate innovative solutions and navigate the intricacies of Kyndryl's diverse offerings will be instrumental in delivering services and shaping the future of our delivery of complex services.

Your impact extends beyond customer relationships. As a Delivery Partner, you will be entrusted with the customer governance and financial prosperity of the engagements you manage directly. On this account, that means full P&L ownership of a renewed multi-year contract, executive-level client engagement with our client’s CIO, CTO, and hospital leadership, and the opportunity to expand Kyndryl’s scope as our client grows. This accountability grants you the opportunity to demonstrate your strategic acumen and drive tangible results, both for our customers and for our organization.

Responsibilities

• Team effectively across a large organization to bring together high performing cross-functional teams to deliver services for customers
• Represent a seamless customer solution by integrating multiple service areas
• Manage and govern large business-to-business multi-year service contracts
• Become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract budgets and cost cases (not P&L)
• Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred)
• Experience managing post-go-live stabilization and steady-state operations in a hospital or health system environment; ITIL-grounded service management approach
• Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model

Requirements

• Ability to team effectively across a large organization to bring together high performing cross-functional teams to deliver services for customers
• 10+ years of experience in IT service delivery, with at least 5 years in healthcare IT managed services or Epic-enabled hospital operations
• Ability to represent a seamless customer solution by integrating multiple service areas
• Ability to manage and govern large business-to-business multi-year service contracts
• Ability to become a customer trusted advisor who can recognize business needs and follow through to revenue expanding wins
• In-depth knowledge of business controls and cost accounting with ability to manage a large contract budgets and cost cases (not P&L)
• Working knowledge of Epic EHR from an IT operations and delivery leadership perspective, with broad familiarity across multiple modules (ambulatory experience preferred)
• Experience managing post-go-live stabilization and steady-state operations in a hospital or health system environment; ITIL-grounded service management approach
• Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model

Preferred Skills & Experience

• Bachelor's Degree
• Background in healthcare IT consulting, preferably within a major Systems Integration firm
• Experience building or supporting clinical informatics functions that bridge IT operations with hospital clinical workflows
• Strong preference for candidates located in Rhode Island or commutable within approximately 1 hour (Greater Boston acceptable); frequent on-site presence required at our client’s facilities.

Benefits

At Kyndryl, you will receive a comprehensive benefits package which includes medical and dental coverage, disability, retirement benefits, paid leave, and paid time off. Additionally, you may be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans. You may also participate in a sales commission plan in lieu of the annual discretionary bonus program.

Pay & Schedule

The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills and experience.

Schedule

This position will be eligible for Kyndryl’s discretionary annual bonus program, based on performance and subject to the terms of Kyndryl’s applicable plans.