Director, Delivery

Responsibilities

• Strategic Account Governance & Growth
• Executive Partnership: Act as the primary escalation point and strategic advisor for client executives.
• Portfolio Health: Drive the commercial success of a $10M–$15M portfolio, overseeing Quarterly Business Reviews (QBRs).
• Organic Growth: Identify opportunities to expand our footprint within existing accounts.
• Delivery Excellence & Risk Mitigation
• SDLC Oversight: Ensure the "Triforce" follows best practices throughout the SDLC.
• Proactive Risk Management: Identify and address potential issues early.
• Quality Assurance: Ensure high-quality solutions are delivered.
• Leadership & Talent Development
• Multi-Disciplinary Leadership: Coach and mentor leaders in Engineering, Product, and Design.
• High-Performance Culture: Conduct performance reviews and provide feedback.
• Recruitment & Evolution: Contribute to the "Delivery Playbook" and participate in interviews.
• Operational & Financial Stewardship
• Commercial Metrics: Take full responsibility for portfolio profitability.
• Data-Driven Influence: Use data to influence decisions and inspire confidence.
• Forecast Accuracy: Maintain accurate revenue and resource forecasts.
• Cross-Functional Collaboration: Improve internal processes and agency-wide efficiency.

Qualifications

• 10+ years in the technology industry, with at least 4+ years in a senior leadership role.
• Proven track record managing a diverse portfolio of client accounts (ideally totaling $10M+ in annual revenue).
• Extensive experience managing and coaching leaders within Engineering, Product, and Design.
• Deep understanding of the SDLC and Agile methodologies.
• Experience leading complex, custom-built software solutions from discovery to launch.
• Ability to navigate executive relationships and move from vendor to strategic partnership.
• Strong command of agency business metrics, including Gross Margin, Forecast Accuracy, and Effective Billable Rates.
• Ability to handle recovery situations and high-stakes negotiations.
• Ability to communicate complex data in QBRs and to executive stakeholders.