Director, Delivery

Responsibilities

• Strategic Account Governance & Growth
• Act as the primary escalation point and strategic advisor for client executives
• Drive the commercial success of a $10M–$15M portfolio
• Oversee Quarterly Business Reviews (QBRs)
• Identify opportunities to expand our footprint within existing accounts
• Delivery Excellence & Risk Mitigation
• Ensure the "Triforce" (Product, Engineering, and Delivery) follows best practices
• Identify "red" or "yellow" projects early
• Step into recovery situations to provide clarity, reset expectations, and stabilize delivery teams
• Regularly engage with the work product and team rituals
• Leadership & Talent Development
• Directly coach and mentor Product, Engineering, and Delivery leaders
• Conduct 1:1s and performance reviews
• Contribute to the "Delivery Playbook"
• Operational & Financial Stewardship
• Take full accountability for portfolio profitability
• Utilize reporting language, data visualization, and storytelling
• Maintain precise revenue and resource forecasting

Qualifications

• 10+ years in the technology industry, with at least 4+ years in a senior leadership role
• Proven track record managing a diverse portfolio of client accounts (ideally totaling $10M+ in annual revenue)
• Extensive experience managing and coaching leaders within Engineering, Product, and Design
• Deep understanding of the Software Development Lifecycle (SDLC) and Agile methodologies
• Experience acting as a "Doctor, not a Waiter"—navigating the executive ladder to move from a vendor relationship to a strategic partnership
• Strong command of agency business metrics, including Gross Margin, Forecast Accuracy, and Effective Billable Rates
• Ability to navigate "recovery situations" or high-stakes client negotiations