Director, Customer Partner Portfolio

About the role

The role of Director, Customer Partner for Portfolio Accounts involves end-to-end responsibility for relationship management, account growth, and profitability. Key responsibilities include creating, maintaining, and developing deep customer relationships, driving proactive account growth, and ensuring account profitability.

Responsibilities

• Create, maintain, and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Drive profitable growth leading with a consultative approach and Kyndryl Consult
• Lead lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Deliver on budget, owning revenue, profit/loss, and growth objectives
• Ensure account profitability, leading operating margin improvement of existing business while generating profitable growth
• Generate opportunities, drives through to closure and expands existing work into larger scope and new capabilities; build a GTM pipeline with partners to jointly pursue and win deals
• Demonstrate distinctive expertise. Build deep industry expertise and apply that expertise to help customers realize value
• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture

Requirements

• 10+ years of experience managing sales process end-to-end
• 5+ years of experience running account P&L
• $10M+ in revenue responsibility
• Significant experience in the retail and manufacturing industries
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks

Qualifications

• Open-minded and empathetic approach in relationships with customers

Skills

• Experience in retail, luxury retail and/or manufacturing industries preferred
• Bachelor's degree or master's degree
• Sales experience in technical solutions

Benefits

Comprehensive benefits package including medical and dental coverage, disability, retirement benefits, paid leave and paid time off. Additionally, participation in a sales commission plan is possible.

Pay

The compensation range for this position in the US is $161,520 to $348,840 based on a full-time schedule. Your actual compensation may vary depending on your geography, job-related skills, and experience.

Schedule

This position will be eligible for Kyndryl's discretionary annual bonus program, based on performance and subject to the terms of Kyndryl's applicable plans.