Director, Customer Partner - Portfolio (Midwest)

About the role

The role of Director, Customer Partner for Portfolio Accounts - Midwest Region involves end-to-end responsibility for relationship management, account growth, and profitability. Key responsibilities include creating, maintaining, and developing deep customer relationships, driving proactive account growth, and ensuring account profitability.

Responsibilities

• Create, maintain, and develop deep customer relationships to credibly build and maintain valued CxO relationships
• Drive profitable growth leading with a consultative approach and Kyndryl Consult
• Lead lead generation through to closure, driving new scope and value, and minimizing erosion in our ongoing business and renewals
• Manage and grow a set of Global Portfolio accounts across industries
• Own account P&L, drives customer satisfaction, and ensures account compliance by acting with integrity
• Invest in the development of the people on the account and across Kyndryl to develop the next generation of talent
• Act as a steward of the Kyndryl culture

Requirements

• 10+ years of experience managing sales process end-to-end
• 5+ years of experience running account P&L
• $10M+ in revenue responsibility
• Deep knowledge of business and technology trends and industry best practices
• Proven experience with revenue growth, cost, profitability, trends, and risks
• Open-minded and empathetic approach in relationships with customers

Preferred Skills and Experience

• Experience in retail and/or manufacturing industries
• Bachelor's or master's degree
• Experience in technical solutions sales