Director - Customer Analytics

About the Role

This is a senior leadership role within frog’s Data Practice, where you’ll help grow our people, our business, and our impact. As Director of Customer Data Strategy, you’ll lead cross-functional teams of designers, strategists, and technologists to turn data into meaningful insights—and translate those insights into action for our clients. You’ll work with organizations that come to frog to build new businesses or reimagine existing products, services, and experiences. Your role is to help them use data and AI more strategically—shaping data ecosystems, enabling smarter decision-making, and supporting their shift toward truly data-driven business models.

You’ll lead and grow a high-performing team by recruiting top talent, mentoring leaders, and fostering an inclusive, collaborative studio culture. You’ll guide teams on how to integrate data into design and strategy work, partnering closely with technologists to bring ideas to life. You’ll also play a key role in expanding frog’s business, including building trusted client relationships, shaping and selling consulting engagements, leading pitches, and serving as a senior advisor to client executives. You’ll help elevate frog’s point of view through thought leadership, writing, and speaking on topics like data strategy, innovation, and AI-driven insights. Along the way, you’ll stay hands-on—leading major programs or advising teams to ensure high-quality outcomes—and act as a champion for the Data Practice as we continue to grow across North America.

Responsibilities

• Lead and grow frog’s Customer Data Strategy practice, including team development, culture, and capability building
• Define and deliver data-driven strategies and business transformations for clients across industries
• Collaborate across disciplines to integrate data and AI into design, product, and experience work
• Shape, sell, and lead consulting engagements, acting as a trusted advisor to senior client stakeholders
• Contribute hands-on to major programs and champion the growth of the Data Practice across North America

Qualifications

frogs are curious, collaborative, and courageous, united by our passion for improving the human experience through design, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and design innovative, sustainable solutions that touch hearts and move markets. frogs prize humor, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging.

Pay

The base compensation range for this role in the posted location is: $169,875 - $319,050. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The actual compensation offered may fall outside of the posted range and will be determined based on factors such as geographic location, education and qualifications, certifications and licenses, relevant experience and skills, seniority and performance, market and business considerations, and internal pay equity. In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions.

Benefits

Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits may include:

• Paid time off based on employee grade (A-F), defined by policy:
  • Vacation: 12-25 days, depending on grade
  • Company paid holidays
  • Personal Days
  • Sick Leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility