Director - Customer Analytics

About the Role

This is a senior leadership role within frog’s Data Practice, where you’ll help grow our people, our business, and our impact. As Director of Customer Data Strategy, you’ll lead cross‑functional teams of designers, strategists, and technologists to turn data into meaningful insights—and translate those insights into action for our clients. You’ll work with organizations that come to frog to build new businesses or reimagine existing products, services, and experiences. Your role is to help them use data and AI more strategically—shaping data ecosystems, enabling smarter decision‑making, and supporting their shift toward truly data‑driven business models.

Responsibilities

• Lead and grow frog’s Customer Data Strategy practice, including team development, culture, and capability building
• Define and deliver data‑driven strategies and business transformations for clients across industries
• Collaborate across disciplines to integrate data and AI into design, product, and experience work
• Shape, sell, and lead consulting engagements, acting as a trusted advisor to senior client stakeholders
• Contribute hands‑on to major programs and champion the growth of the Data Practice across North America

Qualifications

While specific qualifications are not explicitly listed, the role requires a senior leader with experience in data strategy, AI, and business transformation, capable of leading cross-functional teams and driving client engagements.

Skills

• Expertise in data strategy, analytics, and AI
• Ability to lead and mentor high-performing teams
• Strong client relationship and business development skills
• Thought leadership in data-driven innovation and AI-driven insights
• Collaborative and inclusive leadership style

Pay

The base compensation range for this role is: $169,875 - $319,050.

Benefits

• Paid time off: 12-25 days, depending on grade
• Company paid holidays, personal days, and sick leave
• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility