Director, Customer Performance Analytics

The Director, Customer Performance Analytics is a strategic analytics leadership opportunity for an experienced healthcare professional focused on improving customer outcomes, operational performance, and value-based care initiatives. This role combines advanced analytics, performance management, and cross-functional collaboration to drive measurable improvements across healthcare programs.

About the role

You will analyze complex data, identify growth opportunities, and translate insights into actionable strategies that improve patient and customer results. The position offers the opportunity to influence business performance by connecting clinical operations, financial outcomes, and data-driven decision-making. You will work closely with executive stakeholders, analytics teams, clinical experts, and operational leaders in a collaborative healthcare environment.

Requirements

• An experienced healthcare analytics leader with strong business acumen, strategic thinking, and the ability to transform complex data into measurable performance improvements.
• Bachelor’s degree in Business, Finance, STEM, or a related field; advanced degrees such as an MBA or quantitative discipline are preferred.
• 6+ years of experience in healthcare analytics, performance management, or data-driven business strategy.
• 3+ years of experience in management consulting, investment banking, product operations, research, or related analytical environments.
• Proven experience partnering with executive stakeholders to develop actionable recommendations using data and analytics.
• A strong understanding of customer success, performance optimization, and value-based healthcare models.
• Demonstrated ability to transform ambiguous business challenges into structured plans and measurable initiatives.
• Experience mentoring and coaching junior team members on analytical projects.
• Strong analytical skills with the ability to interpret data and translate insights into strategic recommendations.
• Excellent organizational skills, attention to detail, and results-oriented mindset.
• Strong communication and stakeholder management abilities with both technical and executive audiences.
• Ability to balance short-term execution needs with long-term strategic initiatives.
• Proficiency in Python and Databricks is required.
• Experience with SQL, Tableau, AI/ML, data visualization, or other advanced analytics tools is a plus.
• Knowledge of population health management principles is preferred.

Benefits

• Fully remote position with flexibility to work from anywhere in the United States.
• Opportunity to lead analytics-driven initiatives that improve healthcare outcomes and customer performance.
• Competitive compensation package with comprehensive employee benefits.
• Health, wellness, and insurance benefits designed to support employees and their families.
• Retailer benefits and employee support programs.
• Opportunities for professional growth, learning, and leadership development.
• Collaborative environment working with clinical, analytics, operational, and executive teams.
• Opportunity to contribute to innovative healthcare solutions with meaningful patient impact.
• Limited travel based on business needs.