Director Customer Analytics

Why You Belong Here

At Victoria’s Secret & Co., you’ll join a world-leading specialty retail brand recognized globally for innovation and excellence in lingerie and fashion. You’ll work alongside industry leaders to set the standard for what a retail brand can achieve, placing customers at the center of everything we do to create products and experiences that bring them joy. We believe everyone deserves a place where they truly belong. We celebrate individuality and know that your passion, experience, and unique perspective strengthen our team and business.

Responsibilities

• Shape and refine enterprise-level understanding of the intersection of business and customer, directly influence strategic priorities across VSI + Beauty and supporting functions such as Marketing, Merchandising, Planning, and Digital.
• Set the long-term analytics vision by proactively aligning predictive and prescriptive analytics to enterprise strategic decisions and multi-year roadmap.
• Oversee and standardize analytics and visualization frameworks; evaluate tools that scale.
• Deliver and guide the development of insights, ensuring clarity and strategic alignment for Executive Level audiences.
• Provide leadership oversight for the team, ensuring resources, direction and structure in a fast-paced, high-impact role.
• Coach others within the team, develop future organizational leaders by driving a culture of insight-to-action, strategic thinking and data-driven decision making.
• Set and approve learning agendas for teams, ensuring alignment with enterprise priorities and innovation strategy.
• Keep up-to-date on emerging trends, technologies, and companies that are impacting retail analytics and anticipate their long-term implications for future strategy.
• Support the assessment and incubation of new analytical tools as appropriate.
• Demonstrate a strong sense of urgency in all deliverables with accountability and high-quality outputs.
• Lead executive – level presentations with confidence and clarity, influencing senior executives and shaping key strategic decisions.
• Demonstrate expertise in customer / market research and translate these insights into strategies that drive growth, personalization and competitive advantage.

Qualifications

• Bachelor’s degree in business, analytics, economics or related field; Master’s degree (MBA or advanced analytics degree) a plus.
• Proven ability to oversee a portfolio of initiatives and deliver strategic outcomes under accelerated timelines.
• Strong interpersonal and communication skills with ability to influence and engage executives and cross-functional leadership teams.
• Rigorous attention to detail combined with the ability to synthesize complex data into clear executive-level narratives.
• High level of analytical and business curiosity Flexible and creative problem solver capable of navigating ambiguity, removing organizational barriers, and driving strategic alignment.
• Adaptable and a champion for change Personal professionalism and sense of accountability demonstrated by a track record of delivering results, developing talent and modeling leadership behaviors.
• 10+ years professional experience in a business or analytical role, with strong Excel proficiency
• 4+ years of marketing and/or retail business a plus
• 4+ years of managerial experience
• Experience with BI tools (e.g. Google Looker, Tableau, Power BI) preferred.
• Experience with relational database analysis; proficiency in SQL and/or Python a plus.

Pay

Minimum Salary: $152,300.00
Maximum Salary: $216,090.00
Vs&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.