Director, Customer Facing Analytics

Compensation

This position offers a base salary typically between $170,000 and $269,000. The position may be eligible for a role-specific variable or performance-based bonus and/or other compensation elements. For an overview of our benefits, please click here.

Description

The Director, Customer Facing Analytics is a supervisory role leading a team of professionals in field analytics, supporting customer-facing teams including field sales, market access, and medical. This person is an expert in organized customer groups and payers with a special emphasis on IDNs. They will have primary responsibility for all aspects of call plan development, including territory design, mapping, and alignments, as well as ensuring cross-functional and cross-collaboration communication and alignment with Marketing, Sales, AI TA Leads, and Commercial Operations. Responsible for the development of field force metrics and monitoring of those metrics for national payer performance. Responsible for the development of timely and actionable insights, including establishing appropriate metrics for field-facing teams. This person is a thought leader in this area and interprets the analytics to inform sales leadership on the evolution of the customer model. This leader will effectively integrate data from multiple sources to deliver and communicate actionable insights relative to the optimal performance of customer-facing teams to leadership stakeholders. Will be a subject matter expert in field analytics and organized customer analytics and will have the confidence and ability to influence senior executives in support of key business initiatives.

Responsibilities

• Lead the team in support of each therapeutic area, Account leads, and Field Based Medicine in the development of strategies and tactics based on analytics and associated insights.
• Provide recommendations to guide high-level decisions affecting sales model evolution, contracting strategy, and customer interface to Sr. Leadership and other stakeholders.
• Ensure that all relevant information from other functions (e.g., Forecasting and Controlling) is integrated into analyses.
• Work with internal business partners including Commercial Operations, IT, Analytics ' Insights TA Leads, and others to ensure alignment and collaboration with customer-facing teams and to find opportunities to continue to improve the effectiveness of customer-facing teams.
• Responsible for all field analytics, including, where appropriate, Market Research and Competitive Intelligence, to provide actionable insights and recommendations relative to the market and competitive forces that could impact our industry and specifically our sales model.
• Develop holistic assessments based on thorough analysis of internal and external business issues and ensure integration of MR and CI deliverables into sales model evolution, field force sizing, and resource allocation.
• Ensure that field goals are aligned with HPBU Management’s goals and priorities. Deploy resources accordingly and set annual objectives and budgets. Adapt deployment as needed to support HPBU Management’s evolving needs.
• Deploy resources accordingly and set annual objectives and budgets. Adapt deployment as needed in support of HPBU Management’s evolving needs to ensure that financial and operational objectives are met, while ensuring that corporate standards of excellence, company policies, compliance, and ethical business practices are upheld by members of the Department.
• Translate customer targeting and segmentation received from A'I TA's for each brand into call plans/account targets. Optimize call plans to ensure efficiency and profitability.
• Support customer-facing teams and internal management with actionable sales force analysis and insights on both sales performance and execution at the territory, District, and Regional level.
• Special Projects: Participate in Special projects at the direction of HPBU management.
• Hire, Retain, manage, and grow talent to create bench for talent and in accordance with processes and policies of the company.
• Department Financial/Resource and Operational Objectives Alignment: Ensure that Department goals are aligned with HPBU Management’s goals and priorities. Deploy Department resources accordingly and set annual objectives and budgets. Adapt deployment as needed in support of HPBU Management’s evolving needs to ensure that financial and operational objectives are met, while ensuring that corporate standards of excellence, company policies, compliance, and ethical business practices are upheld by members of the Department.

Requirements

• Bachelor's degree from an accredited institution required. Masters degree preferred.
• Ten-plus (10+) years of experience in the Pharma Industry with experience in field analytics and business knowledge of Pharma companies and their business practices.
• Highly analytical and expert in field analytics, strong communication skills, and confidence and ability to influence senior leaders.
• Deep knowledge and experience in analytics to support account planning for organized customers and payers with emphasis on IDNs.
• Lead people, deliver results, customer focus, team work ' collaboration, and analytical acumen.
• Previous managerial and/or project management experience preferred.
• Demonstrated people management and leadership.
• Demonstrated success in managing large-scale cross-functional projects.

Our Company

Why Boehringer Ingelheim? With us, you can develop your own path in a company with a culture that knows our differences are our strengths - and break new ground in the drive to make millions of lives better. Here, your development is our priority. Supporting you to build a career as part of a workplace that is independent, authentic, and bold, while tackling challenging work in a respectful and friendly environment where everyone is valued and welcomed. Alongside, you have access to programs and groups that ensure your health and wellbeing are looked after - as we make major investments to drive global accessibility to healthcare. By being part of a team that is constantly innovating, you'll be helping to transform lives for generations.

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