Director, Critical Operations

About the role

The Critical Operations Director leads and implements a standardized culture of always working safely across all STACK data centers. They serve as a data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems. They advise the regional VP of Critical Operations on the status of their site-level preventative and corrective maintenance programs. They operate, monitor, maintain, and respond to abnormal conditions within the facility. They implement site-level efficiency projects and maintain overall site design PUE. They ensure STACK's preventative and predictive maintenance program is executed. They train and mentor staff, manage vendor relationships and service contracts, oversee vendor procurement and billing processes, manage site budgeting and forecasting for both CAPEX and OPEX, evaluate and critique technical procedures, lead development and maintenance of individual training plans, lead incident reporting and root cause analysis processes, provide day-to-day exceptional customer service and support, and take on other duties as required by STACK.

Responsibilities

• Lead and implement standardized culture of always working safely across all STACK data centers.
• Data center subject matter expert for electrical, mechanical, fire life safety, and other data center systems.
• Advise the regional VP of Critical Operations of the status of their site level preventative and corrective maintenance programs.
• Operate, monitor, maintain, and respond to abnormal conditions within the facility.
• Implementing site level efficiency projects and maintaining overall site design PUE.
• Ensure STACK preventative and predictive maintenance program is executed.
• Train and mentor staff.
• Manage vendor relationships and service contracts.
• Manage vendor procurement and billing process.
• Manage site budgeting and forecasting for both CAPEX and OPEX.
• Evaluate and critique highly detailed technical procedures for maintenance events, emergency situations, standard site evolutions, etc.
• Responsible for ensuring construction and commissioning activities do not impact existing critical operations.
• Lead development and maintaining of individual training plans for each employee in line with the STACK training and development program.
• Be a customer liaison for all site level inquiries.
• Lead incident reporting and root cause analysis processes to deep dive into abnormal occurrences within the data center.
• Expert technical review of procedures.
• Expert technical review of company standards and policies.
• Manage site audits both internal and external.
• Adherence to compliance standards.
• Manage systems to avoid unplanned, client-impacting outages.
• Manage the data floor and back of house mechanical loading capacity thereby ensuring that the cooling system is operating at its highest efficiency.
• Navigate and utilize CMMS, EPMS, and BMS systems.
• Provide day-to-day exceptional customer service and support.
• Taking on other duties as required by STACK.

Requirements

• High school diploma or equivalent; Bachelor’s Degree preferred.
• Minimum of 5-7 years’ experience in a data center or other related mission critical operations role.
• Minimum of 3-5 years' experience in administering and managing facility preventative maintenance programs.
• Minimum of 3-5 years' experience in vendor and project management.
• Expert understanding of the electrical and mechanical systems used in a data center environment.
• Expert knowledge of NFPA70e, NFPA72, NFPA25, NFPA101 and compliance issues as well as other building codes in regard to fire or life safety.
• Expert knowledge and experience in data center trending and analysis, with the ability to rapidly learn and use PC based site monitoring systems.
• Experience in the design, construction, and commissioning of critical systems and buildings.
• Ability to communicate effectively with customers and internal staff.
• Ability to coordinate, supervise, and communicate with contractors who perform maintenance in the data center.
• Proven knowledge of customer contracts and SLA levels in line with ASHRAE standards.
• Experienced people manager.

Qualifications

• Eligible to work in the United States.
• Pass a comprehensive background and drug screening.

Skills

• Strong communication skills.
• Persuasive and clear.
• Natural curiosity and drive towards continual improvement.
• Team building and leadership skills.
• Effective coordination and supervision of contractors.
• Knowledge of customer contracts and SLA levels in line with ASHRAE standards.
• People management skills.

Benefits

• Healthcare.
• Dental Care.
• Vision Insurance.
• Life Insurance.
• Paid Time Off.
• Paid Leave Programs.

Pay

Competitive compensation package with strong benefits, including medical, dental, and vision insurance, a 401K program, flexible spending accounts – even a cell phone subsidy.

Schedule

Up to 30% travel.