Director Crew Services

We need to output HTML fragment with sections: h3 headings for sections present. We must not repeat job title. Must include only sections with real content. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Sections: Position Summary (maybe "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we need to map content to these headings. We have: - Position Summary: could be "About the role". Provide summary paragraph. - Essential Responsibilities: that's "Responsibilities". - Minimum Experience and Qualifications: that's "Qualifications" (or Requirements). The instruction includes Requirements and Qualifications as possible headings. We'll use "Qualifications" for minimum experience and qualifications. - Preferred Experience and Qualifications: could be part of Qualifications or separate "Preferred Qualifications". Might combine? But we can have a separate "Preferred Qualifications" heading? Not in list but we could still use h3? The instruction says use h3 for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It doesn't forbid other headings, but suggests those examples. Safer to stick to those. We could put preferred qualifications under Qualifications as a subsection? But we need to preserve all info. Could add a

under Qualifications that includes both minimum and preferred. Or we could have separate "Requirements" for minimum and "Qualifications" for preferred? The examples include both Requirements and Qualifications. Could treat Minimum Experience and Qualifications as "Requirements" and Preferred as "Qualifications". Let's do that. - Crewmember Expectations: could be "Skills"? Not exactly. Could be "Skills" or maybe "Requirements". But we can treat as "Skills". However the instruction says use those headings when appropriate. Crewmember Expectations includes attendance, punctuality, flexible hours, professional appearance, assisting with cleaning, organizational fit, safety ambassador, etc. That's more like expectations/behaviors, could be under "Skills" or "Requirements". I'd put under "Skills". - Equipment, Work Environment, Physical Effort: could be omitted? Not in list; maybe we drop as not required headings. But we need to preserve all substantive info. Could include as a

under maybe "About the role" or a separate section like "Work Details". But instruction says only include sections when posting has real specific content for it; we can include a heading like "Work Environment" if we want, but not in the examples. Safer to incorporate into a general "About the role" paragraph or a separate

without heading? The instruction: Output ONLY the HTML fragment — no /, no markdown code fences. It didn't forbid other headings besides the examples, but says use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). It implies we should use those headings for sections; but we could also use other headings if needed? It says "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." That suggests those are the allowed headings; we should stick to them. So we need to map all content into those sections. Thus we need to fit Equipment, Work Environment, Physical Effort into one of those sections, maybe "About the role" or "Skills". Could add a paragraph under "About the role" that includes those details. Compensation: we have Pay section. Benefits: we have benefits mentioned in compensation paragraph: performance bonuses, RSU, healthcare, 401(k) match, crewmember stock purchase plan, disability, life insurance, free space available travel, etc. So we need a Benefits section. Schedule: not explicitly given; but we have flexible hours, occasional overnight travel 20%, available for emergency response on short notice. Could be under Schedule. We'll include Schedule section with that info. Now we need to ensure we don't include boilerplate like cookie/navigation/legal/EEO etc. There's none. We must not repeat job title as heading. We must not put Job ID/requisition numbers as headings (none present). We must preserve all substantive information. Let's extract content. Position Summary paragraph: "The Director Crew Services provides strategic and operational leadership across Crew Operations, Crew Pay, Crew Accommodations and Logistics, SOC Modernization, and related support functions within the System Operations Center (SOC). The Director ensures the safe, compliant, reliable, and efficient execution of crew operations while delivering a high level of service to Flight and Inflight Crewmembers. As a senior SOC leader, the Director leads crew recovery during irregular operations, partners across the organization to mitigate risk and improve performance, and advances technology, automation, data-driven decision making, and process improvements that strengthen operational performance and the Crewmember experience." We'll put that under

About the role

as

. Responsibilities: list of essential responsibilities. We'll create

• for each bullet. We need to capture each responsibility line. Let's list them: - Ensure the safe, compliant, and effective execution of day-of-operation crew scheduling, recovery, movement, and related operational activities in accordance with Federal Aviation Regulations, applicable collective bargaining agreements, Flight and Inflight Scheduling Manuals, Company policies, and established procedures. - Serve as the senior Crew Services leader for operational decision-making and recovery during irregular operations, ensuring crew strategies are integrated into the broader system recovery plan. - Anticipate crew-related operational risks and lead proactive actions to protect the operation, minimize Customer and Crewmember disruption, and improve the speed and effectiveness of recovery. - Partner closely with Flight Operations, Inflight, System Operations, Airports, Enterprise Planning, JetBlue University, and other functions to drive safe, reliable, and effective operational performance. - Provide leadership and oversight for Crew Pay, ensuring accurate and timely administration, strong pay integrity and controls, effective issue resolution, and close coordination with Flight, Inflight, Payroll, Finance, and other stakeholders. - Provide leadership and oversight for Crew Accommodations and Logistics, including crew hotels, ground transportation, and related Business Partners, ensuring operational readiness, service reliability, effective IROP support, and disciplined cost management. - Lead SOC Modernization and Crew Business Solutions, including the development and implementation of technology, automation, decision-support capabilities, reporting, and improved business processes supporting Crew Services and the broader SOC. - Partner with Technology and external Business Partners to ensure crew-related operational systems are reliable, effectively supported, continuously improved, and aligned with operational and business requirements. - Establish clear performance expectations, operating rhythms, measures, and accountability across Crew Services, with a focus on safety, reliability, productivity, service, cost, and Crewmember experience. - Leverage operational and Crewmember data, root-cause problem solving, process redesign, automation, and industry-leading practices to identify trends, address systemic issues, and drive measurable improvements. - Maintain a strong feedback loop among Crew Services, Crew Planning, Enterprise Planning, and Flight and Inflight leadership to ensure effective handoffs between long-range planning, future crew planning, and day-of-operation execution. - Develop and maintain strong relationships with Business Partners supporting Crew Services, holding partners accountable for service levels, performance commitments, operating standards, cost effectiveness, and continuous improvement. - Support annual business planning, budgeting, forecasting, and cost-management activities across Crew Services. - Serve as the senior escalation point for significant crew operational, pay, accommodations, technology, and service issues, ensuring timely resolution, appropriate communication, and organizational alignment. - Maintain strong relationships and open dialogue with Flight and Inflight leadership, labor representatives and scheduling committees, Crew Relations, and other stakeholders to proactively address operational issues and identify opportunities for improvement. - Build organizational capability by coaching and developing leaders, establishing clear expectations and accountability, strengthening succession depth, and fostering Crewmember engagement and professional growth. - Foster a culture of safety, caring, operational excellence, collaboration, continuous improvement, and accountability across all assigned teams. - Maintain awareness of industry trends, emerging technologies, and leading practices in crew operations, operational recovery, airline technology, and workforce support, translating relevant developments into actionable improvements. - Support emergency response and business continuity activities as required. - Perform other duties as assigned. Now Minimum Experience and Qualifications (Requirements). Let's capture: - Bachelor’s Degree in a relevant field; OR demonstrated capability to perform the job responsibilities with a combination of a High School Diploma/GED and at least four (4) years of previous related work experience. - Seven (7) years of progressively responsible experience in airline operations, Crew Services, Crew Scheduling, System Operations, or a related discipline, including five (5) years in a leadership role. - Demonstrated experience leading complex operational teams and recovery efforts in a 24/7 environment - Strong knowledge of airline crew operations, including applicable regulatory and contractual requirements governing Flight and Inflight Crewmembers. - Demonstrated ability to lead cross-functional initiatives and influence effectively across organizational boundaries. - Experience leading process improvement, operational transformation, technology implementation, or automation initiatives. - Demonstrated ability to use data and analytics to assess performance, identify risks, and drive operational improvement. - Strong business acumen, including experience managing budgets, Business Partners, and operating costs. - Strong leadership, communication, analytical, and problem-solving skills, with the ability to make sound decisions in a fast-paced, complex operating environment. - Ability to build effective relationships and communicate with Crewmembers, senior leaders, labor representatives, Business Partners, and other stakeholders. - Able to work flexible hours and be available for operational or emergency response on short notice. - Available for occasional overnight travel (20%) - Must pass a pre-employment drug test. - Must be legally eligible to work in the country in which the position is located. - Authorization to work in the U.S. is required. This position is not eligible for visa sponsorship. Now Preferred Experience and Qualifications (Qualifications). Let's capture: - Bachelor’s Degree in Aviation, Business, Operations, Technology, or a related field. - Experience in a Part 121 airline System Operations Center. - Experience leading Crew Scheduling, Crew Operations, Crew Pay, Crew Accommodations, or related crew support functions. - Experience implementing or managing automated crew management, optimization, decision-support, or operational systems. - Experience leading significant organizational, process, or technology transformation. - Experience working with union-represented workgroups and collective bargaining agreements. Now Crewmember Expectations (Skills). Let's capture: - Regular attendance and punctuality. - Potential need to work flexible hours and be available to respond on short notice. - Able to maintain a professional appearance. - When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft. - Must be an appropriate organizational fit for the JetBlue culture and exhibit the JetBlue values of Safety, Caring, Integrity, Passion, and Fun. - Must fulfill safety accountabilities as prescribed by JetBlue’s Safety Management System. - Promote JetBlue’s #1 value of safety as a Safety Ambassador, supporting JetBlue’s Safety Management System (SMS) components, Safety Policy and behavioral standards. - Identify safety and security concerns, issues, incidents or hazards that should be reported and report them whenever possible and by any means necessary including JetBlue’s confidential reporting systems (Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)). - Responsible for adhering to all applicable laws, regulations, Company policies, procedures, and risk controls. - Uphold JetBlue’s safety performance goals and understand how they relate to the duties and responsibilities of the position. - The use of ChatGPT or any other automated tool during the interview process will disqualify a candidate from being considered for the position. Now Equipment, Work Environment, Physical Effort: we need to incorporate somewhere. Could be under About the role or Skills. Let's put under About the role as additional paragraph after summary. Equipment: Computer and other office equipment. Work Environment: Normal office environment. Airport environment. Physical Effort: Generally