Crew Supervisor

Benefits

• Earned Sick and Safe Time
• 401(k) matching
• Employee discounts
• Training & development

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in overseeing theater operations.
• Assists in opening and closing the building, completing nightly paperwork, and preparing shift deposits.
• Supervise, train, and motivate Team Members in all departments.
• Assign tasks and responsibilities to Team Members and provide follow up to ensure an efficient operation.
• Assist the management team in monitoring breaks and other minor restrictions per applicable State Law to ensure compliance.
• Aid in projection duties to ensure high standards of movie presentation.
• Maintain high quality of products, guest service, picture presentation, and guest safety.
• Aid in HR duties such as interviewing, new hire orientation, performance reviews and employee discipline.
• Monitor staff performance and provide constructive feedback.
• Engage in guest recovery situations, and act as a resource for questions, comments, or concerns for all guests.
• Manage inventory of concession items, ensuring adequate stock levels for business needs.
• Monitor and enforce food safety and sanitation policies and procedures.
• Aid in the maintenance of proper emergencies, safety, and security procedures.
• Aid in the management of theater Areas of Responsibility (AOR’s) including HR, Food & Beverage, Marketing, Projection, Facilities, to contribute to the overall operation and success of the theater.
• Other duties as assigned

QUALIFICATIONS

• Previous customer service and leadership experience required.
• 1-2 years of theater experience preferred.

Key Skills

• Strong Microsoft Office Skills

Performance Measurements

• Theater operation functions are efficiently, accurately, and effectively performed in accordance with established policies and standards.
• Profit and loss budgets are within projected operating expectations.
• Customer service levels for managing areas meet and exceed expectations. Guest problems or questions are courteously and promptly resolved.
• Good working relationships and coordination exist with other team members and management.
• Company sales goals are consistently met and promotions are supported.

Physical Demands

• Regularly stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear, stoop, kneel, crouch, or crawl, taste or smell, occasionally sit, climb or balance, lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, occasionally lift and/or move up to 50 pounds, regularly lift and/or move up to 50 pounds, 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