Director, Corporate Applications Product Owner

About the Company

Founded in 1988, Trimont is a specialized global commercial real estate loan services provider and partner for lenders and investors. As the largest master servicer of commercial real estate loans in the United States, Trimont manages securitizations with meticulous oversight and coordination—protecting cash flows, mitigating risk, and ensuring portfolio performance. With a team of 1100+ team members, Trimont serves a global client base from offices in Atlanta (headquarters), Bengaluru, Charlotte, Dallas, Hyderabad, Kansas City, London, New York, and Sydney.

Trimont empowers its people with advanced technology, industry-leading knowledge, and a culture centered on core values. The company fosters an environment where visionary professionals learn, grow, and thrive through curiosity and collaboration.

• Learn: Ongoing learning is critical, and team members are encouraged to take ownership of their careers.
• Grow: Working alongside the largest institutional lenders, team members tackle some of the industry's most challenging and exciting projects.
• Thrive: Trimont combines ethics and excellence, creating an experience that matches its capabilities with no limits to what can be achieved together.

About the Role

The Corporate Applications Product Owner is responsible for the strategic ownership, administration, optimization, and support of Trimont's core Enterprise Resource Planning (ERP) corporate applications, including NetSuite, UKG, and SAP Concur. This role bridges business stakeholders, technology teams, implementation partners, and software vendors to ensure applications effectively support business processes and organizational objectives.

The Product Owner partners closely with Accounting, Finance, People & Culture (HR/Payroll), and other business functions to understand requirements, evaluate process improvements, and translate business needs into scalable system solutions. This position owns the product roadmap, system configuration strategy, vendor relationships, and continuous improvement initiatives for assigned platforms.

Responsibilities

• Own the strategy, roadmap, governance, and lifecycle management of NetSuite, UKG, Concur, and related enterprise applications.
• Partner with Finance, People & Culture, and other business leaders to align technology solutions with organizational objectives, improve core business processes, support reporting and analytics, and drive user adoption.
• Serve as the primary liaison between business stakeholders, technology teams, vendors, and implementation partners, managing priorities across enhancement requests, development queues, vendor support, and partner delivery resources.
• Translate business needs into scalable system solutions by gathering requirements, maintaining standard templates, prioritizing enhancements and integrations, and advancing continuous improvement initiatives.
• Lead application administration, configuration, support, upgrades, security, compliance, audits, data integrity, and performance management to ensure platform stability and operational excellence.
• Oversee application integrations, APIs, automation, identity management, access controls, and ERP application connectivity across the corporate application portfolio.
• Plan and manage system updates, enhancements, deployments, upgrades, test plans, and user acceptance testing in accordance with corporate technical governance, change management, and implementation methodologies.
• Establish governance standards, service metrics, KPIs, ITSM ticket queue practices, and vendor performance expectations while driving continuous improvement across the application portfolio.

Requirements

• Bachelor’s degree in Information Systems, Business, Finance, Accounting, HR, or a related field; equivalent experience considered.
• 7+ years of experience supporting enterprise business applications.
• 5+ years of experience serving as a Product Owner, Business Systems Analyst, Application Manager, or similar role.
• Hands-on experience with NetSuite administration, configuration, and support.
• Experience partnering with Finance, Accounting, Procurement, Payroll, and HR teams.
• Proven ability to lead cross-functional initiatives and deliver technology-enabled business solutions.
• Experience managing software vendors, implementation partners, and third-party service providers.
• Strong knowledge of ERP systems, financial operations, HR processes, compliance, and internal controls.
• Experience with application administration, security, workflows, reporting, and analytics.
• Proficiency in integrations, APIs, middleware, data management, automation, SSO, and identity/access management.
• Familiarity with Agile product management and delivery methodologies.
• Experience with UKG and SAP Concur.
• Experience with middleware and integration platforms.
• Experience supporting SaaS applications in regulated environments.