Director, Contract Solutions

About the role

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Responsibilities

• Project Delivery Success
  • Serve as CLM subject matter expert (SME) and project/program leader in billable capacity on CLM implementation and optimization client engagements, guiding Epiq resources through project management, requirements definition, future state design, solution architecture, and quality assurance.
  • Oversee project progress and serve as escalation point for resolution of issues.
  • Promote proactive communication internally and externally and support project teams to successfully go live.
  • Ensure client satisfaction while building long-term client relationships and identifying future expansion opportunities.
  • Lead CLM advisory and strategy engagements: Lead or participate as CLM SME in a billable Director role on CLM advisory and strategy engagements such as Current State Assessments, To-Be Process designs, Roadmap development, and Vendor Selection by driving requirements gathering and creating client deliverables.
  • Confidently present to client stakeholders and executives.
  • Share knowledge and best practices regarding various CLM technologies and current market trends.
  • Drive engagements forward to successfully meet all project milestones and secure Epiq as a trusted advisor for engagements to follow.
• Practice Development and Growth
  • Lead CLM business analyst team: Manage North American team of CLM BA resources including technical enablement, individual growth plans, project resource planning, and direct people management to ensure employee engagement and empowerment.
  • Contribute to the ongoing growth of the Contracts Solutions practice as a leader in the market for reliable, knowledgeable, and professional CLM experts known for delivery of enterprise success.
  • Own CLM project delivery methodology: Create technical best practice project delivery methodology for CLM engagements and enterprise programs that is repeatable and scalable for practice growth.
  • Develop internal team enablement plan, train and empower technical resources for standardized processes, manage internal documentation and knowledge base, and identify opportunities for continuous improvement.
• Overall Client Success Management
  • Provide ongoing guidance to all delivery team resources, ensuring projects meet the initial client expectations set during the scoping phase and leading through the resolution of escalations.
  • Lead internal project retrospective meetings to document learnings and share with the larger delivery team.
• Support Epiq Sales Opportunities
  • Participate in sales scoping sessions: Collaborate with Epiq sales team to define project use cases, success criteria, scope, timelines, pricing models, and resource needs, ensuring they align with the Contract Solutions practice’s delivery capabilities.
  • Assist in delivery of RFPs: Lead or contribute to responses to Requests for Proposals (RFPs), collaborating on submissions from channel partners and overflow from Epiq-direct sales teams.
  • Act as a CLM best practice SME in sales meetings and proposal presentations, clearly articulating Epiq’s CLM delivery methodology to prospective clients.
  • Enable Epiq sales teams: Contribute to the CLM knowledge base for Epiq sales resources to promote their ongoing enablement for better understanding of Contracts Solutions offerings (e.g., recorded or live demos, presentations on recent project successes or trends in the market, and/or reference guides regarding various channel partner CLM capabilities).
• Support CLM Channel Partner Strategy
  • Work closely with key CLM software vendors and channel partners to ensure alignment between Epiq sales, delivery resources, and channel partner teams.
  • Provide input to ensure solutions proposed by channel partners are in line with Epiq delivery capabilities and client needs.
  • Maintain CLM knowledge base: Collaborate with channel partner success managers to ensure up-to-date CLM system documentation and technical guidance is available for CLM delivery technical resources.
  • Develop understanding of CLM channel partner technology capabilities for various use cases.
  • Support internal team champions for each CLM vendor and oversee enablement on new software releases and channel partner product roadmaps.
• Drive CLM Thought Leadership
  • Generate client success stories: Lead or contribute to CLM success stories for completed implementations on various CLM solutions. Collaborate with Epiq marketing to create public-facing case studies and joint channel partner collateral.
  • Develop as an authority in the contracting and legal operations space. Collaborate with Epiq marketing and Contracts Solutions leaders to contribute thought leadership assets for the practice (e.g., writing blog articles, leading or participating in Epiq webinars and channel partner speaking events, and drafting CLM best practice social media infographics).
  • Stay informed and up-to-date on legal operations trends and upcoming market priorities that may impact Contracts Solutions and our clients.

Epiq Leadership Compass

• Enterprise Decision Making
  • Applies deep business and financial insight to guide strategic decisions, resource allocation, and thought leadership.
  • Use financial and market expertise for long-term direction.
  • Build strategic partnerships.
  • Promote a customer-first mindset.
  • Allocate global resources for innovation and growth.
• Cultivates a Growth Mindset
  • Fosters innovation through curiosity, smart risk-taking, and adaptability—aligning change with strategy for lasting impact.
  • Promote curiosity and forward-thinking.
  • Build a culture of innovation through partnerships.
  • Drive innovation to meet client needs.
  • Lead innovation with a clear vision.
  • Align innovation with market trends.
• Builds Talented Teams
  • Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.
  • Focus on employee engagement.
  • Build a strong talent pipeline.
• Fosters Relationships & Collaboration
  • Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.
  • Build trust-based partnerships.
  • Nurture long-term relationships.
  • Remove collaboration barriers.
  • Celebrate cross-team success.
• Engages & Influences
  • Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.
  • Use storytelling to build buy-in.
  • Align communication with organizational goals.
  • Guide alignment through strong engagement.
• Maximizes Performance
  • Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.
  • Use data to identify improvement opportunities.
  • Make informed decisions.
  • Align team goals with broader strategy.
  • Empower teams to manage their own goals.
  • Translate vision into clear priorities.
  • Prepare for disruptions with strong change management.