Director, Content Operations

We’re on a mission to unleash the power of content and entertain the planet. Join a team of passionate people who recognize the impact of storytelling and enjoy a fun, unique work environment. Together, we create moments that matter for audiences and employees alike, leaving a positive mark on culture.

About the role

The Pluto TV Content Operations team intakes, prepares, and publishes every title on our streaming service. As a global team based in the US, South America, and Europe, we support twelve regional instances and tens of thousands of assets for hundreds of partners annually.

We are seeking a Director, Content Operations to guide our US content workflows and team. This leadership role will build a skilled, accountable team, own the US content pipeline (partner onboarding, ingestion, QC, metadata, packaging, and publishing), and ensure every title ships on schedule, to spec, and at the highest quality. You will scale the team wisely, develop talent, refine processes, and manage capacity to handle growing volume without compromising quality or speed. Operational excellence is the standard you set and maintain, ensuring a smooth pipeline, clear partner guidance, and a team energized by continuous improvement.

The ideal candidate combines a talent for growing people with deep technical expertise, a passion for automation, and the ability to leverage cloud tools and data to build scalable operations. You will collaborate closely with Content Partnerships, Programming, Product, Marketing, and Pluto TV Streaming Operations to enhance the viewer experience and align with International Content Operations leads in Europe and South America on global standards and best practices.

Responsibilities

• Oversee the U.S. content operations production workflow, including onboarding, asset delivery, QC, metadata, artwork, closed captions, audio, ad-break structure, and final publishing.
• Partner with Programming and Content Partnerships to align content scheduling, delivery forecasts, and launch timelines with platform and partner expectations.
• Maintain deep expertise in Pluto TV’s evolving deliverable specifications (video, audio, captions, artwork, metadata, UUIDs, ad markers, localization assets, etc.).
• Support localization pipelines and delivery of multi-language assets across global markets.
• Document, maintain, and continuously refine operational workflows, SLAs, SOPs, and cross-functional communication processes.
• Coach and grow a skilled team with clear goals, plan capacity, and foster a culture of adaptability and excellence.
• Manage daily communication with content partners, labs, and preferred vendors, including vendor bidding, cost analysis, rate negotiations, and performance reviews.
• Ensure partner expectations are met regarding deadlines, technical requirements, and quality standards.
• Align U.S. Operations with LatAm/Brazil/Canada and European Content Operations leads on standards, tooling, vendor usage, quality baselines, and global workflows while supporting local market nuances (content regulations, ratings practices, localization requirements, etc.).
• Participate in global operations meetings and task forces supporting Paramount’s shared streaming infrastructure.
• Track KPIs for output, quality, pace, and partner trust; build forecasts, budget plans, and staffing plans; and help address supply chain gaps.
• Maintain proficiency with MAM/CMS tools, cloud-based infrastructures, delivery systems, and automated ingestion workflows (S3, FTP, API, JSON/XML/MRSS feed ingestion).
• Partner with Content Systems Product and Engineering to define features that enhance Pluto TV’s content supply chain, automation capabilities, and operational observability.
• Ensure operational requirements are represented in tooling roadmaps and platform updates.
• Follow FCC and platform rules for captions, accessibility, and children's content; stay updated on U.S. and global content regulations, ad limits, and ratings.

Requirements

• 7+ years in streaming operations or content supply-chain management.
• Leadership experience managing a team of 10+ members.
• Strong understanding of digital video encoding, UHD, HDR, Dolby Vision, and acceptance workflows.
• Experience defining content systems requirements and working within MAM, CMS, and scheduling systems.
• Experience managing content compliance elements (Closed Captions & Audio Description) and regional regulatory requirements.
• Experience with JSON schemas, XML, and content metadata formats.
• Expertise in operational documentation, workflow design, and project management.
• Experience managing vendors, negotiating rates, and evaluating performance.
• Proficiency in MS Office, Google Workspace, and industry-standard media operations tools.
• Exceptional communication, problem-solving, and organizational skills.

Qualifications

• Bachelor’s degree in TV/Film, Media Operations, Digital Production, or a related field.
• Experience in FAST, AVOD, SVOD, or other streaming environments.
• Familiarity with global content operations and regional compliance considerations.
• Experience in highly matrixed organizations supporting multiple brands or geographies.

Pay

The hiring salary range for this position is $111,000.00 - $145,000.00. The range applies to New York City, California, Colorado, Washington state, and most other geographies. Starting pay depends on geographic location, market demands, experience, training, and education. This position is bonus eligible.

Benefits

• Medical, dental, and vision coverage.
• 401(k) plan.
• Life insurance and disability benefits.
• Tuition assistance program.
• Paid time off (PTO) or, if applicable, benefits as dictated by the appropriate Collective Bargaining Agreement.
• Generous paid time off.
• Opportunities for both on-site and virtual engagement events.
• Unique opportunities to build meaningful connections and a vibrant community.