Director, Construction Claims

Core Responsibilities

• Supports assigned MD in meeting or exceeding the defined annual budget for the entire practice area/practice division (including revenue generation, overall utilization of assigned resources, and execution of profitable engagement work streams that may be either qualitative or quantitative in nature).
• Supports development of new accounts and retains and expands existing engagements within the practice area to achieve sales goals.
• Effectively delegates assignments to assigned direct reports, instructs and monitors progress, and ensures work product is consistently high quality.
• Maintains and fosters relationships with decision makers within existing key/strategic accounts and cross-sells other service areas.
• Meets or exceeds defined individual average utilization goals (and incorporates consideration of individual revenue targets) as set forth by company leadership.
• Directly manages, mentors, and develops a team of direct reports focused on attracting, placing, and growing the assigned practice team members, with emphasis on creating a team and culture that is empowered to execute.
• Leads and manages in a manner that models the Company’s core values and inspires and encourages goal achievement through empowerment, learning, and creativity among the team.
• Establishes and drives towards defined objectives and key results (OKRs) for the team.
• Identifies potential new market segments and alerts MD for evaluations and consideration.
• Supports MD in monitoring relevant data such as utilization, Accounts Receivable, discretionary spending, etc.
• Travels as necessary to support client, employee, and leadership needs.
• Ensures compliance of operations with all local, state, and federal (and international, if applicable) regulations, as well as compliance with company policy.
• Ensures consistent high quality on deliverables for the practice.

Qualifications & Competencies

• Bachelor's degree and 12 years of related experience or a Master's degree and 8 years of related experience, and at least 5 years in management capacity.
• Previous deposition or testimony experience highly preferred.
• Proactively takes steps to begin individual revenue generation.
• Prominent track record of customer relationship management and staff management and development.
• Demonstrated leadership skills.
• Knowledgeable in providing reliable work product review for technical deliverables.
• Able to communicate effectively (written and verbal) with co-workers, clients, subcontractors, and vendors.
• Able to provide oversight and direction to assigned staff.
• Strong leadership, communication, and organizational skills.
• Strong analytical and problem-solving skills.
• Proven emotional intelligence to work effectively with a wide variety of individuals at all levels, both internally and externally.
• Able to perform complex tasks and handle multiple priorities and the ability to perform exceptionally under high stress conditions.
• Knowledge of computer operations and standard software packages (word processing, spreadsheets, Adobe) required.