Director, Community & Subscriber Engagement - CNBC

Job Description

CNBC is seeking a Community & Subscriber Engagement Director to build and lead a new forums experience on CNBC.com that deepens audience connection, strengthens subscriber loyalty, and extends CNBC’s authority into interactive dialogue. These forums will function as Reddit-like rooms where subscribers can exchange ideas, ask questions, and engage directly with CNBC’s well-known talent through live conversations and expert-led discussions.

Responsibilities

• Launch and scale CNBC’s subscriber forums, including structure, guidelines, and moderation approach
• Hire, lead, and develop a community team and moderator network
• Develop engagement strategies that drive participation, loyalty, and subscriber retention
• Partner with editorial and CNBC talent to host live chats, AMAs, and expert discussions
• Monitor community health and refine strategy using engagement, safety, and retention metrics

Qualifications

• Proven experience building and managing online communities at scale
• Demonstrated leadership experience hiring and leading high-performing teams
• Success fostering healthy digital dialogue and establishing trust & safety standards
• Strong understanding of community platforms (e.g., Reddit, Discord, proprietary forums)
• Excellent communication, collaboration, and conflict-resolution skills

Additional Requirements

Interested candidates must submit a resume/CV through careers.versantmedia.com to be considered. Must have unrestricted work authorization to work in the United States.