Director, Community Health Center Account Management

About the role

AndHealth is on a mission to radically improve access and outcomes for the most challenging chronic health conditions, with the goal of making world-class specialty care accessible and affordable to all. We partner with health systems, community health centers, and independent practices to remove barriers to care to ensure all people have access to the care they deserve.

The Director, Community Health Center Account Management position is a high-impact, relationship-driven role responsible for the successful ongoing management, optimization, and growth of our established Community Health Centers (CHCs) partnerships. This role serves as the primary liaison between AndHealth and our CHC partners, ensuring our integrated specialty care and pharmacy programs meet their clinical, operational, and financial objectives, and most importantly, deliver exceptional outcomes for their patients.

Responsibilities

• Partnership Strategy & Success
  • Serve as the strategic, primary point of contact for a portfolio of Community Health Center executive teams and key operational staff.
  • Own, analyze, and report on partnership performance translating financial and operations data into clear insights for both internal and external stakeholders.
  • Lead regular business reviews with CHC leadership to discuss performance, share best practices, and align on strategic priorities.
  • Anticipate and resolve complex operational and programmatic challenges to ensure seamless program delivery and optimize partner and patient experience.
  • Convene and lead cross-functional internal teams (e.g., Product, Implementation, Clinical) to ensure successful execution of all partnership commitments.
  • Act as the internal voice of the partner, capturing and championing partner needs, issues and pain points to inform internal strategy and continuous improvement.
  • Maintain rigorous, real-time status records (like Notion) covering workflows, decisions, and meeting outcomes to ensure clarity and transparency across internal teams.
  • Ensure adherence to the terms of all partnership agreements, facilitating timely renewals and amendments.
• Growth & Expansion
  • Collaborate with the SVP of Partnerships Account Management, and other leads in the company, to develop and execute strategies that expand the partnership across the CHC network.
  • Capture detailed partner feedback, clinical needs, and solution requirements to directly influence and inform our organization's future product development and service roadmaps.
  • Oversee and lead the successful integration of new programs, ensuring all operational and technical components are prepared for a successful launch.

About You

• Minimum 7+ years in an account or partner management role, preferably in the healthcare sector.
• Passionate about bringing AndHealth treatment to those who need it most.
• Strategic thinker and self-starter with the ability to proactively identify opportunities and execute to maximize value for the client and drive growth.
• Strong written and verbal communication skills, detail-oriented and analytical.
• Willingness to go beyond traditional expectations to meet the needs of the partner.
• Strong project management and partner management skills.
• Ability to identify and root cause issues and provide a variety of solutions based on unique partner/business parameters.
• Ability to travel up to 20% (there may be times this requirement will be slightly higher or lower).

Benefits

• Equal investment and support for our people and patients.
• Fun and ambitious growing environment with a culture that takes on important things, takes risks, and learns quickly.
• Ability to demonstrate creativity, innovation, and conscientiousness, and find joy in working together.
• Team of highly skilled, incredibly kind, and welcoming employees.
• Ongoing opportunities for employees to learn and grow, both personally and professionally.
• Full-time employees are eligible to participate in benefits including Medical, Dental, Vision Insurance, Paid time off, Short- and Long-Term Disability, 401k match and more.