Director, Clinical Applications

About the role

The Director, Clinical Applications will plan, direct, and oversee all aspects of clinical application engineering, operations, and strategic technology delivery for InnovAge’s PACE (Program of All-Inclusive Care for the Elderly) platform. The portfolio includes the Epic Electronic Medical Record ecosystem, Telehealth platform, Dental platform, Credentialed Trainers and emerging AI-enabled clinical tools. This role is accountable for ensuring that clinical technology solutions meet evolving regulatory requirements, interoperability standards, and SOX-relevant internal controls, while advancing InnovAge’s mission.

Responsibilities

• Develops, procures, and deploys clinical technology solutions from concept through build/configure, integration, testing, and production deployment, including AI-enabled clinical tools and interoperability capabilities aligned with recognized standards
• Operate, maintain, and support clinical technology solutions to meet service-level commitments, including Epic EHR, telehealth, in home services, and dental platforms
• Balance demand management for multiple complex simultaneous projects, operational enhancements, regulatory compliance initiatives, break-fix, and maintenance requests
• Partner with clinical, operational, and compliance teams to optimize workflows and design technology solutions that deliver value, exceptional user experience, and excellent outcomes for PACE participants and their caregivers
• Research, recommend, and develop workflow solutions—including agentic AI, clinical decision support, and predictive analytics—to streamline processes, improve care quality, reduce costs, and enhance user experience
• Collaborate with business stakeholders to create multi-year capability roadmaps that incorporate regulatory milestones (HIPAA Security Rule enforcement, CMS interoperability deadlines), grooming backlogs quarterly to create release packages/dates
• Ensure all projects, initiatives, and processes conform to organizational policies, regulatory requirements (HIPAA, SOX), and are on schedule and within budget
• Lead, mentor and develop the performance of the applications team
• Collaborate across all IT functions to deliver sustainable, resilient platforms and applications, including the Cloud/Infrastructure, Integration, Architecture, and Data teams
• Manage release and change management, coordination, and adherence to quality standards for multiple clinical technology solutions
• Define and track performance metrics to quantify team performance against vision and organizational goals, including system uptime, incident response times, and regulatory compliance posture
• Oversee numerous projects in parallel, prioritizing resources effectively and being pragmatic about what can be achieved given resource availability and regulatory timelines
• Ensure compliance with relevant regulatory and industry standards including HIPAA (Privacy, Security, and Breach Notification Rules), SOX 404B, CMS PACE program requirements, and relevant National, State and regional requirements
• Create functional strategies and specific objectives for the clinical applications organization, including an AI governance framework and data-driven care delivery roadmap
• Consult with SVP of Applications to create long-range operating goals addressing specific needs of the business and IT organization, including a digital roadmap leveraging AI, interoperability, and participant-facing tools to improve engagement across digital channels
• Partner with peers to define, acquire, and maintain tools to improve operational efficiency, technical support, and compliance tracking
• Provide management oversight of clinical applications team, including but not limited to: Recruitment, hiring and supervision for services directly reporting to this position. Ensure employee issues are managed in accordance with InnovAge Policies and Procedures. Provide opportunities for professional development for staff

Qualifications

• 10+ years of progressive leadership experience in healthcare technology organizations, with direct accountability for clinical application portfolios and functional team management
• Deep knowledge and experience in a multi-disciplinary approach to healthcare technology, with specific experience managing clinical application ecosystems in PACE, senior care, or complex care coordination environments
• Proven ability to lead and build strong, scalable, and diverse teams; demonstrated success leading geographically dispersed teams across clinical, technical, and operational disciplines
• Healthcare experience is required, with hands-on knowledge of Epic EHR (including configuration, optimization, and FHIR API/interoperability capabilities), and familiarity with complementary clinical systems
• Experience with Agile methodology and iterative delivery in regulated healthcare environments
• Demonstrated experience hiring, managing, developing, and retaining highly technical staff and leadership in competitive healthcare IT markets
• Demonstrated experience leading complex technology development and regulatory compliance projects on time and within budget, including EHR implementations, interoperability initiatives, and security hardening programs
• Demonstrated experience leading operations and support teams, ensuring service levels are defined, met, and auditable for regulatory purposes (HIPAA, SOX)
• Ability to communicate clearly, concisely, and courteously—both orally and in writing—with PACE participants, families, clinical staff, regulators, auditors, and executive leadership
• Experience working with clinical and enterprise software technologies, including EHR platforms, integration engines (HL7/FHIR), and AI/ML tools
• Excellent knowledge of healthcare technology environments, including cloud infrastructure, databases, FHIR-based interoperability, API management, and AI/ML platforms
• Experience developing, tracking, and reporting key performance indicators (system uptime, incident response times, team velocity, lead time, cycle time)
• Experience with data governance frameworks, master data management (MDM), and data quality programs in healthcare environments
• Experience developing and maintaining disaster recovery and business continuity plans for clinical systems, aligned with HIPAA contingency planning requirements