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Jobs · Information Technology · Massachusetts

Executive Director, Clinical Applications

Boston Medical Center (BMC) · Boston, MA · 4 mo ago
On-siteInformation Technology$199k–$288k/yrFull-time

Position Summary

The Executive Director of Clinical Applications is responsible for the strategic planning, implementation, and optimization of BMCHS’s clinical information systems – namely Epic - and associated ancillary clinical applications. This role will lead multiple teams across ambulatory, inpatient and reporting applications to ensure that clinical technology enhances patient safety, improves clinician workflow, and aligns with broader organizational goals. The successful candidate will be a key member of the BMC IT leadership team, will build and support high performing teams, and will be looked upon as the foremost expert on the use of technology in the hospital EHR and reporting spaces. The Executive Director of Clinical Applications will partner with hospital clinical and operational leadership to ensure roadmaps are aligned and that technology and innovative address the needs of our three-hospital system.

Essential Responsibilities / Duties

  • Develop and execute a multi-year roadmap for clinical applications that supports the organization’s clinical, operational, financial objectives

  • Partner with leaders within and outside the system to align strategic goals with technology capabilities

  • Foster a culture of collaboration and continuous improvement in EHR solutions

  • System Optimization

    • Oversee the lifecycle of Epic and integrated clinical systems, ensuring high availability and continuous improvement

    • Lead the evaluation and rollout of new Epic modules, optimizations, and the adoption of quarterly upgrades

    • Conduct research to understand market trends, evolving needs, and/or unsolved customer pain points

  • Stakeholder Engagement

    • Act as the primary liaison between IT, clinical leadership (CMIO, CNIO) and operations & administrative leads to prioritize requests and resolve pain points

    • Serve as an executive sponsor ensuring client satisfaction and application usage

    • Build and maintain strategic relationships across clinical, operational, and IT stakeholders to align enterprise technology initiatives with organizational priorities

  • Resource Optimization & Talent Development

    • Direct a distributed team of Epic Analysts, Managers, and Directors ensuring talent is allocated effectively across high-priority enterprise projects

    • Develop standardized tools and processes to ensure consistent development, implementation, and integration across BMCHS IT environments

    • Design new workflows, policies, and training programs in alignment with systemwide best practices

    • Mentor and manage team, fostering a culture of innovation and accountability

  • Governance & Compliance

    • Facilitate the Clinical IT Governance Committee to manage the intake of project and enhancement requests, ensuring clinical build remains standardized and scalable

    • Establish KPIs and metrics to monitor usage and performance. Implement course-corrections when performance deviates from goals

  • Financial Management

    • Manage the capital and operating budgets for the clinical applications department, including vendor contract negotiations and ROI analysis

Job Requirements

  • Required Education and Experience:

    • Bachelor’s degree in information technology, business or a related field (master’s preferred)

    • 10+ years of progressive leadership experience in healthcare and technology. Health System or Hospital network experience highly preferred

    • Deep experience managing teams across multiple EPIC modules

    • Proven experience managing applications for a multi-hospital or academic medical system

    • Demonstrated track record of building relationships with executive-level internal and customer stakeholders

    • Proven ability to navigate a highly complex, matrixed environment

  • PREFERRED EDUCATION AND EXPERIENCE:

    • Experience managing "Best-of-Breed" technical integrations into Epic workflows

    • Knowledge of technology and data operations, solution delivery models, and finance

  • CERTIFICATIONS, LICENSES, REGISTRATIONS REQUIRED:

    • Hold at least one active Epic Certification (e.g., EpicCare Inpatient, Ambulatory, or Willow)

    • Current on New Version Training (NVT)

  • CERTIFICATIONS, LICENSES, REGISTRATIONS PREFERRED:

    • Multiple Epic certifications

  • KNOWLEDGE, SKILLS & ABILITIES (KSAs):

    • Deep understanding of clinical and operational workflows in community and practice-based settings

    • Lifecycle Mastery: Experience leading at least one Full Life-Cycle Epic Implementation or a major multi-site "Big Bang" upgrade

    • Governance Knowledge: Deep familiarity with Epic-specific tools and programs, including Honor Roll/Stars requirements, Nova release notes, and System Pulse

    • Strong interpersonal, client-facing, and presentation skills

    • Ability to manage competing priorities, with a customer-centric mindset and consultative approach

    • Familiarity with interoperability standards, health data exchange, and cybersecurity best practices

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