Clinical Applications Director

About the role

The Director of Clinical Applications leads the strategy, implementation, optimization, and support of the Epic electronic health record (EHR) and other clinical and revenue cycle applications, services, resources, reports, and integrated applications across Mosaic Life Care. This role ensures clinical technologies align with organizational goals to drive improved outcomes, end-user experience, and operational efficiency. The Director collaborates with clinical, financial, and operational stakeholders to support high-quality, patient-centered care through well-governed, integrated, and innovative applications solutions.

The Director contributes to application governance, change control processes, optimization initiatives, and value realization strategies that enhance care delivery and revenue integrity. They oversee teams responsible for clinical and revenue cycle applications, ensuring system design, maintenance, and performance meet user needs and support enterprise growth and transformation.

Responsibilities

• Drive alignment of clinical and revenue cycle systems with the applications strategy, roadmap, and broader organizational goals and objectives.
• Collaborate with clinical and operational leadership to identify and deliver technology solutions that improve patient care, financial performance, and caregiver experience.
• Participate in enterprise IT governance, including Epic Change Control, to ensure coordinated planning, prioritization, and communication of initiatives. Represent clinical and revenue cycle applications in governance forums, steering committees, and strategic planning.
• Identify areas of inefficiency or underutilization within the active application portfolio and drive optimization strategies (e.g., Epic Gold Stars, Honor Roll) to maximize value for improved caregiver and/or patient experience, quality, and/or financial performance.
• Assess and adopt Epic features, emerging technologies, and industry best practices to continuously improve performance and value realization.
• Lead and develop multiple applications teams responsible for configuration, support, and enhancement of Epic and other clinical and revenue cycle systems to ensure business standards and service levels are met.
• Establish team goals, metrics, and performance expectations for teams within areas of responsibility, ensuring alignment to department priorities.
• Provide regular coaching, feedback, and development planning for team members to foster growth and accountability.
• Ensure project timelines, deliverables, and budgets are effectively managed across initiatives.
• Oversee the design, build, testing, implementation, and ongoing maintenance of Epic and other clinical and revenue cycle systems.
• Manage the full application lifecycle including upgrades, enhancements, and system integrations. Ensure application documentation, compliance standards, and data governance policies are upheld.
• Serve as a trusted partner to clinicians, operational leaders, and IT peers in advancing strategic and operational goals and objectives.
• Lead or support service delivery including cross-functional projects, process improvement initiatives, and system standardization efforts. Ensure business standards are achieved, as well as identifying cross-functional impacts and areas of potential risk management.
• Facilitate communication and change management strategies that promote adoption, collaboration, and system-wide alignment.

Requirements

• Bachelor’s Degree in computer science or related field, information systems, health informatics, or equivalent experience (Required).
• 5+ years of progressive experience supporting Epic applications (Required).
• Proven success in leading application teams within a complex healthcare setting (Required).
• Experience with systems design and development from business requirements analysis through to day-to-day management. Good understanding of computer systems (Required).
• Travel to off-site locations may be required (Required).

Preferred Qualifications

• Experience in IT planning, organization, and development, including budget development and accountability.
• Organizational skills, attention to detail, and the ability to achieve deadlines in a complex, dynamic environment.
• Substantial exposure to enterprise software applications and outsourced systems, including cloud-based applications/systems.
• Proven leadership ability and ability to set and manage priorities judiciously.
• Positive service-oriented interpersonal and communication skills.
• Ability to motivate in a team-oriented, collaborative environment with satisfaction in helping others become more effective.

Skills and Abilities

• Essential Technical/Motor Skills: Must be technologically adept and possess exceptionally good computer skills.
• Interpersonal Skills: Well-rounded communication skills in both written and verbal form, including effective communication with senior leadership and other leaders regarding business and technical matters.
• Ability to work with peers at all levels of management in establishing and executing strategies for process improvement and system selection, installation, and implementation of computer-based systems.
• Strong leadership skills, with the ability to influence a cross-functional group toward a unified direction.
• Must be a people person who inspires trust and confidence in others.
• Essential Physical Requirements:
  • Ability to work at a desk for a major part of the workday using an online computer terminal and/or a personal computer and a telephone.
  • Ability to manipulate manuals, printed output, memos, periodicals, mail, and written requests.
  • Ability to attend meetings at sites other than the normal workplace (on a different floor or in a different building).
• Essential Mental Abilities:
  • Must possess the ability to solve problems using a high degree of logical thought process.
  • Ability to make independent decisions based on the interpretation, analysis, and evaluation of changing data and conditions.
  • Ability to work on several tasks concurrently with great emphasis on the retention of details.
  • Demonstrates a high degree of stress tolerance.
• Essential Sensory Requirements:
  • Visual skill required to read technical documentation.
  • Must be able to see indicator lights or digital displays on devices.
  • Ability to hear a telephone conversation when responding to computer problems, giving technical guidance, and when talking to vendors.
• Exposure to Hazards:
  • Physical hazard of electrical shock is present when working with electrically powered devices.
  • The job carries a high degree of stress stemming from the need to meet demands and provide a customer-oriented service to end users.
• Other Skills and Abilities:
  • Demonstrates the ability to function in a leadership role and to accept a great deal of responsibility.
  • Demonstrates a high degree of self-motivation and self-confidence resulting in the ability to make decisions and react to changing situations.