Director, Client Strategy- Enterprise

About the role

The Enterprise Director drives strategic growth and revenue expansion within 8-12 high-value Fortune 500 accounts, serving as a trusted advisor to senior decision-makers while executing aggressive upselling initiatives. There is a specific focus on expanding clients’ investment in our Opportunities product.

Responsibilities

• Own and manage relationships with 8-12 enterprise accounts with our largest contract values
• Serve as the primary strategic advisor and trusted partner to senior decision-makers
• Conduct regular business reviews and strategic planning sessions with key stakeholders
• Map complex organizational structures and identify key influencers across multiple departments and business units
• Own aggressive annual upsell targets with particular focus on increasing QoQ investment in Opportunities product
• Create and deliver compelling business cases that demonstrate clear ROI and strategic value for expansion initiatives
• Run enterprise sales cycles to secure dramatically larger investments by navigating complex orgs, building champions, and negotiating deals
• Partner closely with Sales, Product, Client Strategy, and Technical teams to ensure seamless client experience
• Advocate for client needs internally while driving product roadmap discussions and feature prioritization

Requirements

• 7+ years of enterprise account management or client success experience with Fortune 500 companies, in which you were directly responsible for the commercial agreements around renewal and/or revenue growth
• Proven track record of consistently achieving annual upsell targets in prior role(s)
• Excellent written and verbal communication skills
• Experience managing complex, multi-stakeholder relationships in enterprise environments
• Exceptional relationship-building and executive presence capabilities
• Strong analytical and strategic thinking skills with ability to translate complex business needs into actionable solutions
• Outstanding negotiation and presentation skills, comfortable presenting to senior executives
• Strong experience managing enterprise renewal cycles, procurement processes, and contract negotiations

Qualifications

• Experience closing $1M+ deals
• Background in B2B technology, SaaS, performance marketing or professional services preferred
• Proficiency with CRM systems (Salesforce preferred)
• Entrepreneurial mindset with ability to think and act like a business owner
• Resilient and adaptable, able to thrive in fast-paced, high-pressure environments
• Collaborative leader who can influence without authority across all organizational levels
• Strong business acumen with understanding of financial metrics and business operations

Skills

• Strategic Account Management
• Revenue Growth & Expansion
• Cross-Functional Leadership

Benefits

• Medical & Dental Coverage at 70%
• Equity in ShopMy
• Flexible PTO
• 14 weeks of parental leave
• Wellness & Social Stipend
• Technology Stipend
• Learning & Development Stipend
• 401k program (3% automated contribution from ShopMy!)
• Wellhub Membership
• Company retreats
• Opportunity to monetize your influence- all employees build out a ShopMy page!
• Birthday PTO
• New York HQ office

Pay

The provided salary range for this position is as shown. We note that salary information as a general guideline only, actual compensation may vary from posting based on the offer for this role, including the scope and responsibilities of the position, relevant work experience, key skills, education, training and business considerations.

Schedule

Not specified