Director Client Solutions POS

POSITION SUMMARY

The Director, Client Solutions, is responsible for developing innovative retail marketing solutions that support sales growth and client engagement. This position partners closely with Sales teams and internal departments to translate client objectives into creative retail concepts and strategic programs. The role serves as a bridge between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams to ensure ideas presented to clients are both strategically compelling, financially sound, and operationally executable. The Director, Client Solutions, will also be tasked with scoping and drafting onboarding and implementation goals for won projects.

ESSENTIAL JOB FUNCTIONS

• Client Strategy and Business Development
• Partner with Sales teams to identify opportunities within existing and prospective accounts
• Support revenue growth through the development of innovative retail concepts and solutions
• Participate in client meetings to present concepts, capabilities, and strategic recommendations
• Aid in developing proposals, presentations, and concept decks for client opportunities
• Client Strategy and Business Development
• Translate client objectives into retail concepts, including environments, displays, signage, fixtures, packaging support, and shopper marketing programs
• Collaborate with design teams to guide creative development and ensure alignment with client goals
• Aid in developing visual concepts, mockups, and presentation materials
• Client Presentations
• Build compelling sales decks and concept presentations
• Present new ideas and programs to client stakeholders
• Clearly communicate Miller Zell's capabilities and retail solutions
• Client Onboarding
• Responsible for managing the client onboarding process
• Collaborate with cross-functional teams to coordinate an exceptional client onboarding experience
• Scope and draft onboarding and implementation goals and priorities
• Ensure MZ honors our commitment to clients, such as project objectives, timelines, and deliverables
• Proactively and preemptively escalate issues to leadership

POSITION REQUIREMENTS/QUALIFICATIONS

• Education: Bachelor's Degree in Marketing, Design, Business, Retail Merchandising, Communications, or related field preferred.
• Previous experience in managing multimillion dollar projects for Fortune 500 companies
• The ability to develop and continue trusted relationships with the client
• 10 or more years of demonstrated experience in project management and client relations
• Must have experience in the retail or retail design industry
• Excellent written and verbal communication skills
• Strong Excel skills required; Smartsheet knowledge would be nice to have.
• Presentation skills to audiences of various sizes and levels of authority
• Proven ability to multitask, prioritize workload, and collaborate across multiple business units
• Ability to travel between Atlanta and Bentonville offices as needed.
• Special Skills/Qualifications: Ability to complete difficult and complex assignments while controlling and meeting challenging timelines
• Strong project management skills with a strong ability to prioritize and organize
• Flexible and adaptable to change
• Ability to communicate with and build credibility and rapport with clients
• Demonstrates analytical and strategic thinking
• Ability to translate ideas into compelling visual presentations
• Work collaboratively in a team environment with a positive and “get it done” attitude
• Continually seeks opportunities to improve skills and expand job-related knowledge

Mental and Emotional Requirements

The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone or may be required to work in areas that are confined and/or crowded.

Environmental Conditions

The incumbent will never be exposed to toxins, chemicals, detergents, and extreme temperatures (30°F – 115°F), dust, fumes, moving mechanical parts, x-ray/electromagnetic energy, high pitched noises, communicable diseases, or gases. The incumbent will spend approximately 90% of their time indoors.

Physical Demands

• Sedentary Work: Lifting 20 lbs. maximum and occasionally lifting and/or carrying articles.
• Must be able to lift and/or push up to 30 pounds with mechanical assistance.
• This position requires stooping, kneeling, bending, manual dexterity, repetitive hand and arm coordination, finger dexterity, vision acuity both far and near with depth perception.
• The incumbent will both sit and stand performing this job.

Contact / Interacts With

Vendors, Clients, and Employees