Director, Client Service

About the role

We’re looking for a research-first, media-savvy Director to lead end-to-end research design and delivery for media and advertising effectiveness engagements. This role blends deep market research expertise with strong media measurement fluency.

Primary Responsibilities

• Lead end-to-end research design and delivery for complex media effectiveness studies, including methodology selection, survey design, and analytical approach
• Translate client business objectives into rigorous, insight-driven research frameworks that inform media strategy and decision-making
• Synthesize complex data into clear, compelling narratives that explain performance drivers and deliver actionable recommendations
• Serve as a trusted advisor to senior client stakeholders, guiding measurement strategy and campaign learning agendas
• Apply deep expertise in cross-platform media measurement (e.g., brand lift, attribution, audience insights across digital, CTV, and linear)
• Oversee quality, rigor, and consistency across all research outputs, establishing best practices and elevating team standards
• Mentor and develop team members, strengthening research, analytical, and storytelling capabilities across levels
• Partner cross-functionally (e.g., product, data science, operations) to deliver integrated, high-quality solutions
• Support account growth by identifying new research opportunities and contributing to proposals and client development

Essential Knowledge & Experience

• 8–12+ years of hands-on experience in market research/insights, with demonstrated ownership of research design, analysis, and client-facing delivery (agency/supplier-side preferred)
• Strong expertise in quantitative research methods, including survey design, questionnaire development, and analytical interpretation
• Direct experience in media and advertising effectiveness measurement, including brand lift, cross-platform, and/or audience insights
• Prominent ability to translate complex data into clear, insight-driven recommendations for senior stakeholders
• Proven client leadership skills, with experience managing relationships, influencing decisions, and navigating complex engagements
• Track record of mentoring and developing teams, elevating research rigor and consultative capabilities
• Excellent communication and storytelling skills, with the ability to present complex findings in a clear and compelling way, often to senior stakeholders
• Highly organized with strong prioritization skills; able to manage multiple workstreams while maintaining quality
• Bachelor’s degree in a relevant field (e.g., marketing, business, social sciences, analytics)

Kantar Benefits

• Comprehensive, highly competitive benefits package, including Medical plans with comprehensive, affordable coverage for a range of health services
• Health Savings Account/FSADental, Vision and benefits to cover unique healthcare needs
• Wellness Program
• Tuition Reimbursement, Commuter benefits
• Unlimited PTO

Why join Kantar?

We shape the brands of tomorrow by better understanding people everywhere. By understanding people, we can understand what drives their decisions, actions, and aspirations on a global scale. And by amplifying our in-depth expertise of human understanding alongside ground-breaking technology, we can help brands find concrete insights that will help them succeed in our fast-paced, ever shifting world. And because we know people, we like to make sure our own people are being looked after as well. Equality of opportunity for everyone is our highest priority and we support our colleagues to work in a way that supports their health and wellbeing. While we encourage teams to spend part of their working week in the office, we understand no one size fits all; our approach is flexible to ensure everybody feels included, accepted, and that we can win together. We’re dedicated to creating an inclusive culture and value the diversity of our people, clients, suppliers and communities, and we encourage applications from all backgrounds and sections of society.

Privacy and Legal Statement

Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The Kantar Group Limited (“Kantar”). Your details will be kept on our Internal ATS (Applicant Tracking System) for as long as is necessary for the purposes of recruitment, which may include your details being shared with the hiring manager

Kantar Rewards Statement

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in. Apply for a career that’s out of the ordinary and join us. We want to create an equality of opportunity in a fair and supportive working environment where people feel included, accepted and are allowed to flourish in a space where their mental health and well being is taken into consideration. We want to create a more diverse community to expand our talent pool, be locally representative, drive diversity of thinking and better commercial outcomes. Kantar is the world’s leading data, insights and consulting company. We understand more about how people think, feel, shop, share, vote and view than anyone else. Combining our expertise in human understanding with advanced technologies, Kantar’s 30,000 people help the world’s leading organisations succeed and grow.