Director, Client Service

Position Summary We are seeking an Account Director to oversee a growing portfolio of senior living clients, to ensure their marketing strategies deliver strong performance. This individual will be responsible for managing client relationships, driving internal teams toward execution, and ensuring all deliverables are completed on time and meet or exceed client expectations.The ideal candidate is highly organized, extremely focused, and solutions-oriented — capable of juggling multiple projects while proactively pushing teams toward on-time completion deadlines. They should be data-driven, results-focused, and an exceptional communicator who can act as a trusted advisor to our clients. Key Responsibilities Client Management & Strategy ExecutionServe as the senior-level point of contact for client relationshipDevelop strategic marketing plans tailored to each client’s business goals, ensuring alignment with performance metricsRegularly assess client KPIs, providing data-driven insights and recommendations to optimize the marketing programProactively identify opportunities for growth, upselling, and cross-selling additional services based on client needsLead quarterly business reviews (QBRs) and performance presentations, highlighting progress, areas for improvement, and future initiativesProject & Workflow ManagementDrive internal teams (paid media, SEO, content, marketing automation, creative, development, analytics) to ensure timely execution of workDevelop clear timelines, deliverable schedules, and action plans to ensure all tasks are completed on timeEncourages teams effectively to resolve roadblocks, ensuring deadlines are met without sacrificing qualityEnsures seamless execution of marketing campaigns, troubleshooting issues proactively and ensuring swift resolutionSupport the team in maintaining project documentation, status reports, and updates for both internal and external stakeholdersPerformance & OptimizationMonitor and analyze key performance indicators (KPIs) across campaignWork closely with internal teams to ensure campaigns are optimized based on performance dataIdentify underperforming areas and aid in developing action plans to improve resultsMaintain a strong understanding of industry trends, marketing best practices, and emerging technologies to continuously enhance client strategiesTeam & Cross-Department CollaborationAct as the bridge between clients and internal teams, ensuring both sides have the necessary information to execute effectivelyProvide clear, concise feedback to creative, media, and development teams to ensure client expectations are metLead internal strategy meetings, fostering collaboration and accountability across teamsSupport the business development team by contributing to proposals and pitches when needed Qualifications & Experience 7+ years of experience in digital marketing account management, client service, or related roles — preferably in an agency environment.Background in senior living preferred, with an understanding of industry challenges and trendsProven track record of managing marketing campaigns with a focus on lead generation, conversion optimization, and ROIExceptional organizational skills with the ability to manage multiple clients, projects, and deadlines simultaneouslyStrong leadership abilities, with experience managing cross-functional teams and pushing for resultsExcellent communication skills, both verbal and written, with the ability to present data-driven insights in a compelling mannerProficiency in project management tools and analytics platforms (Google Analytics, Looker, etc.).Ability to think critically, problem-solve quickly, and proactively suggest solutions to challengesHigh level of attention to detail and accountability for results What We Offer Competitive salary Health, dental, vision benefitsCompany funded retirement planOpportunity to work with a fast-growing, high-performance teamProfessional development and career growth opportunitiesA collaborative, results-driven company culture focused on innovation and impact How to Apply If you’re a highly motivated, results-oriented account director who thrives in fast-paced environments and loves driving performance for clients, we want to hear from you!