Director Client Solutions

POSITION SUMMARY

The Director, Client Solutions, is responsible for developing innovative retail marketing solutions that support sales growth and client engagement. This position partners closely with Sales teams and internal departments to translate client objectives into creative retail concepts and strategic programs. The role serves as a bridge between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams to ensure ideas presented to clients are both strategically compelling, financially sound, and operationally executable.

Essential Job Functions

• Partner with Sales teams to identify opportunities within existing and prospective accounts

• Support revenue growth through the development of innovative retail concepts and solutions

• Participate in client meetings to present concepts, capabilities, and strategic recommendations

• Aid in developing proposals, presentations, and concept decks for client opportunities

• Translate client objectives into retail concepts, including environments, displays, signage, fixtures, packaging support, and shopper marketing programs

• Collaborate with design teams to guide creative development and ensure alignment with client goals

• Aid in developing visual concepts, mockups, and presentation materials

• Build compelling sales decks and concept presentations

• Present new ideas and programs to client stakeholders

• Clearly communicate Miller Zell's capabilities and retail solutions

• Serve as a liaison between Business and Account Development, Design, Procurement, Project Management, Shared Services, and Finance teams

• Ensure proposed solutions are feasible from production, cost, and timeline perspectives

• Aid in internal alignment during the early stages of program development

• Maintain knowledge of retail trends, shopper marketing strategies, and merchandising innovation

• Provide internal insight on emerging retail trends and technologies

• Responsible for managing the client onboarding process

• Collaborate with cross-functional teams to coordinate an exceptional client onboarding experience

• Scope and draft onboarding and implementation goals and priorities

• Ensure MZ honors our commitment to clients, such as project objectives, timelines, and deliverables

• Proactively and preemptively escalate issues to leadership

Position Requirements/Qualifications

• Education: Bachelor's Degree in Marketing, Design, Business, Retail Merchandising, Communications, or related field preferred.

• Experience: 8–12 years’ experience in retail marketing, retail design, shopper marketing, or related industries

• Experience working with retailers and CPG companies

• Experience developing concepts for retail environments, displays, signage, fixtures, or in-store marketing programs

• Familiarity with print production, displays, fixtures, and materials

• Experience supporting sales teams and participating in client presentations

• Preferred Experience: Experience working with Fortune 500 retail clients, Familiarity with retail merchandising, store environments, and brand activations

• Special Skills/Qualifications: Ability to complete difficult and complex assignments while controlling and meeting challenging timelines, Strong project management skills with a strong ability to prioritize and organize, Flexible and adaptable to change, Ability to communicate with and build credibility and rapport with clients, Demonstrates analytical and strategic thinking, Ability to translate ideas into compelling visual presentations, Work collaboratively in a team environment with a positive and “get it done” attitude, Continually seeks opportunities to improve skills and expand job-related knowledge

Mental and Emotional Requirements

The incumbent must manage stress appropriately; make decisions under pressure; handle multiple priorities, work alone or may be required to work in areas that are confined and/or crowded.

Environmental Conditions

The incumbent will never be exposed to toxins, chemicals, detergents, and extreme temperatures (30degrees F – 115 degrees F), dust, fumes, moving mechanical parts, x-ray/electromagnetic energy, high pitched noises, Communicable diseases, or gases. The incumbent will spend approximately 90% of their time indoors.

Physical Demands

• SEDENTARY WORK: Lifting 20 lbs. maximum and occasionally lifting and/or carrying articles.

• This position requires stooping, kneeling, bending, manual dexterity, repetitive hand and arm coordination, finger dexterity, vision acuity both far and near with depth perception. The incumbent will both sit and stand performing this job.

Contact/Interacts With

Vendors, Clients, and Employees