Director, Client Lead

About the role

We’re looking for a strategic and customer-centric Director, Client Lead to join our team remotely.

Responsibilities

• Lead the end-to-end client relationship strategy and serve as the primary contact and trusted advisor.
• Build long-term partnership roadmaps aligned with client goals and Pollard’s business objectives.
• Drive revenue growth, account profitability, and identify opportunities across Pollard’s products and solutions.
• Lead strategic pursuits and growth initiatives throughout the client lifecycle.
• Align cross-functional teams and product leaders to deliver a seamless, integrated client experience.
• Influence and drive accountability across a matrixed organization without direct authority.
• Advocate for client priorities while balancing business needs, resources, and competing priorities.
• Manage risks, escalations, and issue resolution while strengthening executive-level relationships.

Requirements

• Strategic and relationship-focused, with the ability to build trusted partnerships with clients and internal stakeholders.
• A strong communicator who can influence executive audiences, simplify complexity, and drive alignment across teams.
• Collaborative and adaptable, with the ability to bring diverse groups together in a matrixed environment.
• Commercially minded and solutions-focused, with a passion for identifying opportunities and delivering meaningful client outcomes.

Qualifications

• University degree in Business, Sales, Marketing, or a related field; MBA or advanced degree considered an asset.
• Proven experience managing complex client portfolios and building strategic, long-term partnerships.
• Experience leading consultative sales engagements, complex RFPs, negotiations, and revenue growth initiatives.
• Strong business acumen with experience managing budgets, pricing strategies, and account profitability.
• Deep expertise in at least one core area (e.g., print, digital, retail, or related solutions) with the ability to lead multi-product solution discussions.
• Strong cross-functional leadership and stakeholder management skills, with the ability to influence executive-level audiences and drive outcomes in a matrixed environment.
• Excellent written and verbal communication skills; bilingual English/French considered an asset depending on client needs.

Skills

• Strategic thinking and relationship-building skills.
• Effective communication and negotiation abilities.
• Collaborative and adaptable leadership style.
• Business acumen and financial management skills.
• Expertise in relevant industry areas.

Benefits

• Competitive compensation
• Profit sharing program
• Company pension & 401K
• Health & Extended Benefits
• Opportunities for professional development
• A variety of committee-driven employee engagement activities
• Remote Work Environment

Pay

TBD

Schedule

Remote Work Environment

Equal Opportunity Employer

Pollard Banknote Limited is an equal opportunity employer, committed to promoting and maintaining a diverse and inclusive workforce.

Reasonable Accommodations

Reasonable accommodations are available upon request.

Employment Contingent Upon Criminal Record Search