Director, Claims Training and Development

Company Details

Nautilus Insurance Group specializes in providing commercial property and casualty insurance solutions to appointed wholesale surplus lines producers. We have been in operation for over 35 years and offer flexible policy terms and premium rates on a non-admitted basis. Our focus is on small to medium Property and Casualty risks, distributed through partnerships with appointed wholesale surplus lines producers. Our offerings are supported by Nautilus Insurance Company and Great Divide Insurance Company, both W. R. Berkley Corporation members with A.M. Best ratings.

Benefits

• Paid Parental Leave
• Medical, Dental, and Vision coverage
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• 401(k) program, profit sharing, stock purchase plan, life insurance, and travel accident insurance
• One paid day off per year to volunteer at a local charity
• Tuition Assistance and Industry-Related Education and Exam programs
• Special cell phone service discounts with Verizon and AT&T
• Cost-free access to thousands of exclusive travel and entertainment discounts through Plum Benefits
• Flexible work arrangements, including working from home 1 day a week

Responsibilities

• Collaborate with Claims Leadership on strategies that support talent development objectives, address capability gaps, and create consistent, repeatable learning solutions for Claims personnel including new hire onboarding.
• Build educational curriculum and content, deliver training in small and large group settings, and coordinate additional training presentations and resources as needed.
• Lead the Claims Training Program from recruitment through graduation of new trainees, including direct personnel management and oversight of their low severity claim handling, integral to their training.
• Develop and execute a comprehensive claims training and development strategy aligned to business objectives, claims outcomes, regulatory requirements, and organizational values.
• Manage additional training resources (internal and external) when needed to accomplish business training objectives.
• Establish governance, standards, and best practices for claims learning programs across all lines of business.
• Leverage adult learning principles, blended learning modalities, simulations, and scenario-based training.
• Utilize appropriate technology applications to create repeatable and sustainable educational content.
• Partner with Claims Leadership to identify skill gaps and performance opportunities.
• Administer testing and evaluation processes and assist in the monitoring of Claims personnel skill development.
• Use data and feedback to continuously refine and prioritize learning solutions.
• Lead training support for major claims initiatives, system implementations, regulatory changes, and process transformations.
• Champion modern learning approaches, including digital learning platforms, microlearning, and on-the-job performance support tools.
• Ensure consistency and scalability of training while adapting to line-of-business needs.
• Manages the entire employment cycle for all Claims Trainee direct reports (including but not limited to recruiting, onboarding, training, engaging, managing compensation, mentoring, managing performance (reviews & corrective action), and terminations).
• Performs regular file reviews and audits to determine compliance with Best Practices.

Qualifications

• Bachelor’s degree from a four-year college or university, preferably in Business, Insurance, Education, Organizational Development, or related field.
• 7+ years of progressive experience in insurance claims.
• Learning and development experience is a plus.
• 3+ years of leadership experience managing teams.
• Leadership of large-scale learning initiatives is a plus.
• Proven experience building enterprise training strategies tied to measurable business outcomes.
• Visionary thinker with ability to plan over multi-year time spans.
• Experience in organizational problem analysis and strategic problem resolution.
• Effective project management and team leadership skills.
• Ability to organize and manage multiple priorities.
• Proven track record of attracting, developing, and retaining talent.
• Ability to work and communicate effectively at all organizational levels.
• Strong interpersonal and presentation skills.
• Customer-oriented mindset.
• Proficient with Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to travel infrequently as needed and work outside normal schedule to fulfill responsibilities.