Director, CHW Operations - July 2026

About the role

The Director, CHW Operations will join Zócalo Health during a period of rapid growth and increasing operational complexity. This role exists to lead and scale the Community Health Worker function within Zócalo's RN-led care management model.

Responsibilities

• Lead all Community Health Worker operations across markets, including workforce planning, deployment, productivity, and performance management
• Establish consistent standards for home visits, community-based interventions, member engagement, outreach, and field documentation
• Build management systems that support coaching, accountability, quality, and professional development across the CHW organization
• Partner closely with Nurse Practitioners, RN Care Managers, Behavioral Health Case Managers, and Care Coordinators to ensure seamless integration within care teams
• Maintain consistency of service delivery and operational excellence while expanding into new markets
• Support the effectiveness and scalability of the CHW function

Requirements

• 8+ years of healthcare operations leadership experience
• Experience leading Community Health Workers, care coordinators, patient navigators, outreach teams, or other community-based healthcare workforces
• Experience building and managing distributed field teams
• Strong understanding of Medicaid populations and social determinants of health
• Demonstrated success developing frontline leaders and improving operational performance
• Excellent communication, coaching, and change management skills

Qualifications

• Experience with ECM, Community Supports, CalAIM, or other Medicaid care management programs
• Experience working with culturally diverse and historically underserved populations
• Multi-state operational experience
• Bilingual Spanish/English strongly preferred

Skills

• Strategic thinking and problem-solving skills
• Strong leadership and interpersonal skills
• Ability to manage multiple priorities and adapt to changing conditions
• Effective communication and collaboration skills

Benefits

Comprehensive benefits including medical, dental, and vision coverage

401(k) with a 4% match

Flexible PTO policy - take the time you need to recharge

$1,000 home office stipend

We provide the equipment needed for this role.

Opportunity for rapid career progression with plenty of room for personal growth.