Director Channel Partnerships & Strategic Alliances

About TouchCare

TouchCare is a healthcare advocacy and benefits-navigation company providing personalized support that helps employees and their families understand and use their benefits while reducing the burden on HR teams. We are carrier- and platform-agnostic and partner across the benefits ecosystem.

The Opportunity

TouchCare is looking for a strategic, entrepreneurial Director, Growth & Strategic Partnerships to build and lead a scalable growth engine that spans partnerships, market expansion, and revenue diversification. This role goes beyond managing individual partner relationships — it owns TouchCare's broader growth strategy, using partnerships as a primary (but not exclusive) lever alongside new market entry, channel diversification, and cross-functional growth initiatives that expand TouchCare's reach and create measurable value for employers, members, brokers, carriers, health plans, and strategic partners.

The ideal candidate thinks like a growth operator first and a partnerships expert second: someone who can identify the highest-leverage paths to growth, build the partnerships and channels to support them, and knows that signing the right partnership is only the beginning — activation, enablement, and continuous optimization are what create long-term value.

What You'll Do

Growth Strategy & Execution

• Own TouchCare's overall growth strategy, setting priorities across partnerships, channel expansion, and new market opportunities, aligned with revenue goals, customer needs, and operating capabilities.
• Identify and evaluate new growth levers beyond traditional partnerships — including co-marketing, embedded/white-label models, adjacent market entry, and product-led growth opportunities — and build the business case for pursuing them.
• Set and track growth OKRs, translating strategy into measurable targets for partner-sourced pipeline, revenue contribution, market expansion, and retention.
• Continuously test, measure, and iterate on growth channels, doubling down on what works and sunsetting what doesn't.

Partnerships as a Growth Engine

• Identify, prioritize, and build relationships with benefits brokers and consultants, carriers, health plans, TPAs, ASOs, PEOs, benefits technology platforms, and complementary healthcare partners.
• Own the full partner lifecycle: prospecting, business-case development, negotiation, contracting, onboarding, enablement, joint go-to-market planning, performance management, renewal, and expansion.
• Build carrier and health-plan partnership opportunities, including referral relationships, preferred-vendor programs, joint strategic-client solutions, co-sell motions, and co-branded offerings.
• Position TouchCare as a complementary advocacy and benefits-navigation partner that enhances member experience and engagement without duplicating core carrier functions.

Enablement & Cross-Functional Leadership

• Create compelling growth and partner value propositions, commercial models, joint business plans, and account-mapping strategies.
• Design a high-touch partner and channel experience, including onboarding, training, sales enablement, communications, and executive business reviews.
• Partner closely with Sales, Marketing, Client Success, Implementation, Product, Operations, Legal, and Security to ensure successful launches, coordinated go-to-market execution, and strong outcomes across every growth channel.

Operations & Reporting

• Establish scalable processes for referrals, pipeline attribution, deal registration, lead routing, handoffs, partner communications, and reporting.
• Build and manage dashboards/scorecards tracking growth performance: partner engagement, activated partners, pipeline, revenue, conversion, customer adoption, retention, and satisfaction across all growth initiatives.
• Use performance data and market feedback to identify which growth motions and partnerships deliver the greatest value, and where TouchCare should invest next.

What You'll Bring

• 7+ years of experience in growth, channel partnerships, strategic alliances, business development, indirect sales, broker distribution, or partner growth — ideally spanning more than one of these.
• Experience in healthcare, health tech, employee benefits, insurance, benefits administration, advocacy, navigation, carriers, health plans, TPAs, ASOs, PEOs, or related sectors.
• A track record of building, launching, or scaling growth programs and partnership channels — not simply managing established relationships.
• Demonstrated ability to think beyond a single channel: comfortable evaluating and prioritizing across partnerships, direct growth initiatives, and new market opportunities.
• Strong knowledge of the employer-benefits ecosystem, including brokers, consultants, carriers, health plans, and/or benefits technology platforms.
• Demonstrated ability to build executive relationships, negotiate commercial agreements, and drive joint GTM initiatives.
• Strong analytical, commercial, and operational skills, including CRM reporting, pipeline management, forecasting, attribution, and KPI development.
• Excellent communication and cross-functional leadership skills.
• A hands-on, resourceful approach and comfort creating structure in a fast-moving, ambiguous environment.

Preferred Qualifications

• Existing relationships with carriers, health plans, brokers, benefits consultants, TPAs, ASOs, PEOs, or benefits technology companies.
• Experience with carrier-distribution, co-sell, referral, preferred-vendor, co-branded, white-label, or embedded partnership models.
• Experience selling or partnering into self-funded employers, HR leaders, benefits leaders, or consultant channels.
• Background in healthcare navigation, member engagement, care advocacy, clinical programs, or B2B2C healthcare solutions.
• Prior experience owning a growth function broader than partnerships alone (e.g., growth marketing, new market launch, or revenue operations).

Compensation

Base salary $130,000–$150,000 based on experience. This is a high-impact role with meaningful upside for driven, results-oriented sales professionals.

Benefits

• Medical, dental, and vision coverage
• Paid time off
• Parental leave
• Other company-sponsored benefits

Location & Work Environment

Travel: There will be travel associated with this role to support field-based sales efforts and client meetings.