Director, Casino Credit

Essential Duties

• Provides leadership and direction for casino credit and collections operations across multiple properties within the region.
• Establish standardized policies, procedures, and internal controls to ensure consistency and compliance across all locations.
• Partners with property leadership, Player Development, and Finance to align credit strategy with business growth objectives.
• Leads, mentors, and develops property-level credit teams to ensure strong execution and succession planning.
• Oversees credit issuance, underwriting, and approval processes across the region.
• Reviews and approves high-value credit applications, limit increases, and exception requests within delegated authority.
• Evaluates and monitors customer creditworthiness, including ongoing re-verification of financial and gaming data.
• Safeguards the integrity and confidentiality of customer financial data and credit information.
• Maintains the integrity and confidentiality of customer financial data and credit information.
• Ensures consistent application of credit policies, risk tolerance, and approval authority thresholds.
• Manages the regional credit portfolio, including monitoring exposure, utilization, delinquency, and loss trends.
• Establishes and tracks key performance indicators (KPIs) for credit issuance, collections, write-offs, and recovery rates.
• Drives initiatives to improve portfolio quality, risk-adjusted returns, and collection effectiveness.
• Presents monthly credit and collections updates to leadership and credit committees.
• Partners with legal and compliance teams on escalated recovery and enforcement actions.
• Ensures adherence to all internal controls, regulatory requirements, and Tribal gaming regulations.
• Supports Player Development by facilitating credit access for premium and VIP customers.
• Maintains executive-level relationships to support high-value customer decisions and approvals.
• Supports enterprise initiatives related to credit systems, process standardization, and operational efficiency.
• Serves as the key liaison between casino operations, finance, compliance, and player development.
• Ensures alignment between regional operations and corporate credit strategy.
• Promotes a culture of accountability, integrity, and customer service excellence.
• Learns and uses new technologies and processes to improve credit operations.
• Attends conferences, public and professional meetings.

Experience Qualifications

• Bachelor’s degree in Finance, Accounting, or related field required.
• Minimum of 7–10 years of experience in casino credit, finance, or related discipline.
• Minimum of 5+ years in leadership roles, preferably overseeing multiple properties or regions.
• Experience with casino credit operations, underwriting, and collections management required.
• Strong knowledge of casino operations, credit risk management, and internal controls.
• Proficiency with financial systems and reporting tools (e.g., credit systems, Excel).
• Excellent analytical, organizational, and decision-making skills.
• Strong communication skills, including ability to interact with senior leaders and VIP customers.
• Ability to lead, mentor, and develop high-performing teams.
• Ability to obtain and maintain Seminole Tribal Gaming License.
• Able to work flexible schedules, including nights, weekends, and holidays.
• Able to travel across regional properties as needed.

Work Environment

• Duties performed in both office and casino environments, including exposure to noise, secondhand smoke, and high-paced conditions.
• In these areas, you may be exposed to environmental factors including, but not limited to, secondhand smoke and excessive noise.
• May require standing, walking, and lifting up to 25 pounds.