Director, Cardiometabolic Program Management

About the role

Novo Nordisk’s Market Access and Public Affairs team engages diverse stakeholders across political and healthcare landscapes to forge solutions that drive patient access to innovative products. The team strives to deliver the best possible outcomes for patients with diabetes, obesity, growth hormone deficiencies and rare bleeding disorders through mutual wins for both Novo Nordisk and its Market Access customers. Our passion for helping people live better lives and our award-winning product pipeline can only be as effective as our ability to provide information to healthcare providers, key stakeholders and policymakers. Market Access and Public Affairs professionals ensure that the latest therapies and products reach the people who need them most by creating an environment where innovation and chronic disease management drive optimal health outcomes.

Responsibilities

• Lead the Program Management team and support strategies that maximize access to therapies.
• Drive best-in-class solutions while maintaining budget and program efficiencies.
• Maintain a high level of collaboration and integration with field teams, Brand Marketing, Training, Market Access & Public Affairs, Trade, Legal, Compliance, Finance, HEOR, and Market Research.
• Collaborate and innovate with key cross-functional stakeholders including MAPA and Marketing on operationalizing innovative strategies and evolving the overarching Patient Support Solutions (PSS) strategy for Wegovy.
• Lead a cross-functional team to deliver on multiple priorities.
• Work closely with Sales, Marketing & Market Access teams to ensure the design and execution of high-impact program strategies that support patients.
• Responsible for communication and engagement strategies between field sales, marketing and reimbursement support partners to ensure awareness and escalation of reported issues and customer concerns.
• Support all current and future launch products, including developing the post-script optimal patient journey and leadership of Patient Support HUB suppliers.
• Assess competitor services and market dynamics to anticipate future trends related to market offerings and consumer/user behavior needs and expectations, and develop and deliver appropriate solutions.
• Lead the strategy, development and ongoing optimization of patient and HCP Patient Support Program communications, education and database related to Patient Assistance Programs (PAP).
• Function as subject matter expert on patient support solutions and collaborate cross-functionally to design and implement programs that compliantly support the company’s patient support objectives for inline and launching brands.
• Oversee existing patient support programs and manage the team responsible for day-to-day operations with a focus on operational excellence in support of the patient journey.
• Oversee development of SOPs and business rules related to all US patient support and ensure adherence to all compliance and regulatory requirements.
• Attend key customer meetings to proactively remain up to date on changes and related needs for patient support.
• Develop recommendations and lead the team to implement program changes to ensure ongoing compliance, industry competitiveness and operational excellence.
• Collaborate with internal and external stakeholders in the development of Patient Solutions technology.

Relationships

Reports to the Senior Director, Patient Support Solutions.

• Key internal relationships: brand marketing, market access, commercial insights and analytics, sales, medical/CMR, legal, compliance, and regulatory.
• Other internal relationships: Public Affairs, Government Affairs & US Corp Giving & Social Impact.
• External relationships: patient/caregiver consultants and key opinion leaders (KOLs), professional organizations, customers and patient support service providers and organizations.

Physical Requirements

• 10–20% overnight travel required.

Development of People

• Supervisory responsibility: ensure reporting personnel have individual development plans (IDP) with annual goals and measurements aligned to business priorities, and conduct interim reviews so staff understand accountability and measurement processes.
• Ensure IDP forms include completed learning and aspiration plans for all direct reports to enable goal achievement and capability building for increased responsibility.
• Manage application and communication of all Novo Nordisk policies, procedures, and Novo Nordisk Way.

Requirements

• Bachelor’s degree or equivalent required; MBA preferred.
• 12+ years of progressive business, marketing and/or sales/operations experience required.
• 5+ years of experience with patient support hubs, specialty pharmacies and/or healthcare institutions required.
• Customer-facing experience required.
• Cardiometabolic/diabetes/obesity experience desired.
• Agency/vendor management experience required.
• Ability to lead and collaborate on cross-functional teams required.
• Must anticipate problems and roadblocks to avoid crisis management.
• Proven track record of developing accurate short- and long-term business plans, results and follow-up.
• Solid understanding of the pharmaceutical marketplace including legal, medical, regulatory and clinical processes.
• Develops accurate short- and long-term plans, forecasting and business analysis; ensures timely execution and follow-up; meets deadlines.
• Intermediate proficiency in Windows, MS Word, PowerPoint and Excel required.

Pay

The base compensation range for this position is $187,000 to $300,000. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance. Novo Nordisk offers long-term incentive compensation and/or company vehicles depending on the position’s level or other company factors.

Benefits

• Medical, dental and vision coverage.
• Life insurance and disability insurance.
• 401(k) savings plan and flexible spending accounts.
• Employee assistance program and tuition reimbursement program.
• Voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance.
• Time off pursuant to sick time policy, flexible vacation policy and parental leave policy.