Director, Business Strategy & Analytics

Duties & Responsibilities

• Build & maintain automated predictive models for lead scoring, member retention, and revenue forecasting
• Analyze ticketing data to optimize revenue strategy via manifest design, pricing, & sales strategies
• Build & maintain customer segmentation and event propensity models
• Lead departmental data visualization strategy across web and mobile platforms
• Lead departmental CRM strategy across web and mobile platforms
• Leverage fan data to proactively identify opportunities to enhance fan experience
• Analyze Rays.TV performance across channels to support content & revenue strategy optimization
• Develop robust dashboards to support in-depth retail & concessions data analysis to develop revenue optimization strategy
• Support cross-departmental ad-hoc requests for data analysis
• Lead fan, customer, partnership, and market research initiatives, including survey development, execution, analysis, and reporting to support strategic decision-making and business growth
• Maintain key relationships with vendors, MLB, and other industry peers to ensure best practices
• Work closely with key stakeholders across departments to proactively identify opportunities for strategic, data-driven solutions

Requirements

• Bachelor’s degree in mathematics, statistics, analytics, computer science, economics, or a related technical field
• Demonstrated success in leading a Strategy & Analytics team in sports/live entertainment
• Advanced proficiency in written and visual communication, with the ability to clearly communicate complex ideas and information to diverse audiences across the organization
• Proficiency in data visualization tools (Tableau preferred)
• Advanced proficiency in SQL (Snowflake preferred)
• Proficiency with CRM systems (Salesforce preferred)
• Proficiency in programming languages such as R or Python
• Experience with Tickets.com/ProVenue is a plus

Qualifications

• Minimum 5 years of relevant work experience
• Strong analytical and problem-solving skills
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team