Director, Business Platform Ops Support

About the role

The Business Platform Operations Support Leader will play a significant role in a multi-year global business transformation initiative that will modernize our end-to-end Supply Chain digital capabilities by harmonizing our disparate ERP ecosystem, standardizing our core business processes and products across Plan, Source, Make, Quality, Deliver, and Data, while enabling our integrated data strategy through a SAP S/4 HANA backbone.

Responsibilities

• Support the development and deployment of ongoing business user platform enablement and adoption for existing platform business users.
• Ensure existing ERP platform user community is engaged and made aware of platform status, capabilities being delivered, changes and enhancements.
• Support the platform enhancement and continuous improvement intake process from the platform user community and connect inputs into the solution design governance process.
• Partner closely with the operate state team and the global business adoption team to leverage approaches, channels and materials to ensure the business platform community is aware of and ready to adopt platform enhancements and capabilities.
• Support a business super user forum to engage the platform Super-User Network and serve as a conduit of information between the business platform users and the MT TranSCend core team.
• Support globally standardized approaches to the ongoing sustainment of persona-based training curriculums leveraging the training platforms mobilized to support the MT TranSCend deployment roadmap.
• Support a global persona-based security role design and maintenance process that is implemented and governed thru robust persona-based design controls and governance.
• Help ensure smooth transitions between program deployment hypercare and operate state.

Qualifications

• Minimum of Bachelor’s degree required; advanced degree or MBA is highly desirable.
• Minimum of 3 years of progressive experience in leadership roles within Operations, Supply Chain, or large transformation programs.
• Minimum of 6 years of Supply Chain experience.
• Preferred a minimum of 6 years of ERP platform support and/or transformation experience in a healthcare or health services industry.
• Demonstrated hands-on project delivery required.
• Strong knowledge of Orthopedics Supply Chain including complexity of surgery kits.
• Excellent interpersonal and negotiating skills, with proven ability to influence/collaborate to get to desired result.
• Strong customer focus (internal & external), including development and management of stakeholders.
• Certification in areas of expertise (e.g., PMP, APICS, Lean/Six Sigma /Process Excellence, etc.) is helpful.
• Experience managing to project timelines and milestones in complex business environments required.
• Skilled at engaging and building relationships with business stakeholders.
• Strong business and digital acumen, including ERP expertise required.
• Experience working in a complex, multi-ERP / system environment required.