Director, Platform Operations
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). Use - for any list of duties/requirements/benefits, and
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones.
Thus we need sections: About the role (from JOB SUMMARY), Responsibilities (MAJOR RESPONSIBILITIES), Qualifications (QUALIFICATIONS), Education (EDUCATION), Experience (EXPERIENCE). Possibly also Skills? The qualifications include skills; but we can keep Qualifications as a section with bullet list. Education and Experience could be separate sections or combined under Qualifications. The instruction says prefer a few substantive sections over many thin ones. Could combine Education and Experience into Qualifications? But they have separate headings in the posting. Might be okay to have separate sections if they have content. However we need to avoid thin sections. Education and Experience each have a few lines; still substantive. Could keep them.
We must not include Benefits, Pay, Schedule because not mentioned. Also remove boilerplate like "Reasonable accommodation may be made..." that's part of Qualifications? Actually it's in QUALIFICATIONS section: "Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions." That's substantive? It's a standard EEO statement; but it's part of qualifications? It's more legal boilerplate. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should remove that line. Also "Consistent attendance is a job requirement." That's substantive? Might be considered a requirement; keep? It's not boilerplate; it's a job requirement. Keep.
Also remove "Your talent, skills and experience will be rewarded with a competitive compensation package." That's like benefits/pay but vague; not specific; we should not create Pay/Benefits section; but this sentence is generic; we could drop it as filler? It's not specific compensation; it's boilerplate. Probably drop.
Also remove "Universal is not accepting unsolicited assistance from search firms..." etc. That's boilerplate; drop.
Also remove "Universal Orlando Resort. Here you can." etc. Drop.
Also remove "Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE" drop.
Now we need to output HTML fragment only.
Structure:
About the role
... (job summary prose)
Responsibilities
- ... each bullet from MAJOR RESPONSIBILITIES
Qualifications
- ... each bullet from QUALIFICATIONS (excluding boilerplate lines)
Education
... (education line)
Experience
... (experience line)
We need to preserve all substantive information. Let's extract.
Job summary paragraph:
"The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization. The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes."
We'll put that in .
Now Responsibilities: The MAJOR RESPONSIBILITIES section includes several bullet-like paragraphs. Let's parse:
"Portfolio, Project & Program Delivery Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ. Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission."
That's one bullet.
"PMO Maturity, Process & Tools Execute upon and contribute to process improvements and best practices across PMO to support delivery excellence. Work broadly with both Business and Technology Teams to ensure that best practice, management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment. Work with Product, Project & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance reports. Create transparency, measurability, and accountability to effectively manage deliveries."
Second bullet.
"People Leadership Build & lead a high performing team of project managers, program managers, business analysts, scrum-masters and others as needed to achieve operational excellence in reaching and exceeding goals and objectives. Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model. Provide overall leadership to project management structure, approach, and reporting. Work broadly with both Business and Technology to ensure alignment across project and program delivery."
Third bullet.
"Administrative Manage departmental budgets and administrative responsibilities (e.g., labor planning, coverage, standardization); review and approve expenditures with an ownership mindset. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned."
Fourth bullet.
We'll turn each into
- .
Now Qualifications: The QUALIFICATIONS section includes bullet-like sentences:
"Ability to dispassionately make and execute on quality, risk-informed decisions.
Ability to communicate ideas and concepts clearly, simply, and at speed.
Strong working knowledge of compute, network, storage, cloud and data center systems.
Ability to drive and build consensus among business, partners, and Team Members at all levels within an organization.
Ability to develop and deliver C-level executive presentations and business cases.
Ability to manage and achieve financial, strategic, and operational objectives.
Excellent analytical, written, and verbal communication skills; able to explain complex concepts concisely to both technical and non-technical audiences.
Demonstrated ability to define and execute strategic initiatives.
Budget management.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Consistent attendance is a job requirement."
We need to remove the Reasonable accommodation line (EEO boilerplate). Keep Consistent attendance is a job requirement.
Thus we have qualifications list items.
Now Education: "Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, Business Administration, or equivalent relevant experience required. Master’s degree preferred."
We'll put in
.
Experience: "10+ years of experience in enterprise PMO, progressive transformation or technology enablement. Experience leading large-scale infrastructure or technology deployments and refresh programs across campuses and complex venues, including site standards, cutovers, and operational transition to support teams. Experience in financial planning and estimation for infrastructure platforms and services, including procurement strategies, vendor contract management, and lifecycle planning. Experience with 24x7x365 operations metrics. Experience in executive communication, business-focused data storytelling, relationship building, and decision making; expert at stakeholder and partner management;or equivalent combination of education and experience."
We'll put in
.
Now ensure we didn't miss any substantive info: The job summary also mentions FinOps; we included. Also mention oversee Infrastructure PMO; included. Also mention roadmap planning, budgeting, vendor/contract management, operational performance reviews; included. Also mention partnership with leaders across Global Technology & Innovation, business divisions, key corporate functions; included.
Now check for duplicated lines: In Responsibilities, there is repetition of "Work with Product, Project & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance reports." appears in both Portfolio and PMO Maturity sections; but we keep as is because it's part of each bullet; not duplicate across sections? It's similar but okay.
Now ensure we didn't include any boilerplate like "Universal is not accepting unsolicited assistance..." etc. We removed.
Now output HTML fragment.
We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
Thus:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Education
...
Experience
...
Make sure no extra whitespace at start? It's fine.
Now craft the content precisely.
About the role paragraph: copy exactly as given, but ensure punctuation.
Let's copy:
"The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization. The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes."
Note: "meets" should be "meet"? but we keep as given.
Now Responsibilities bullets:
1. "Portfolio, Project & Program Delivery Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ. Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission."
2. "PM
for prose. Do NOT repeat the job title as a heading. Do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. Preserve ALL substantive information; do NOT invent or summarize away detail. Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. IMPORTANT: include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD") and never create Pay/Schedule/Benefits sections unless the posting actually states them. Prefer a few substantive sections over many thin ones. Thus we need sections: About the role (from JOB SUMMARY), Responsibilities (MAJOR RESPONSIBILITIES), Qualifications (QUALIFICATIONS), Education (EDUCATION), Experience (EXPERIENCE). Possibly also Skills? The qualifications include skills; but we can keep Qualifications as a section with bullet list. Education and Experience could be separate sections or combined under Qualifications. The instruction says prefer a few substantive sections over many thin ones. Could combine Education and Experience into Qualifications? But they have separate headings in the posting. Might be okay to have separate sections if they have content. However we need to avoid thin sections. Education and Experience each have a few lines; still substantive. Could keep them. We must not include Benefits, Pay, Schedule because not mentioned. Also remove boilerplate like "Reasonable accommodation may be made..." that's part of Qualifications? Actually it's in QUALIFICATIONS section: "Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions." That's substantive? It's a standard EEO statement; but it's part of qualifications? It's more legal boilerplate. The instruction says remove EEO/equal-opportunity/scam-warning boilerplate. So we should remove that line. Also "Consistent attendance is a job requirement." That's substantive? Might be considered a requirement; keep? It's not boilerplate; it's a job requirement. Keep. Also remove "Your talent, skills and experience will be rewarded with a competitive compensation package." That's like benefits/pay but vague; not specific; we should not create Pay/Benefits section; but this sentence is generic; we could drop it as filler? It's not specific compensation; it's boilerplate. Probably drop. Also remove "Universal is not accepting unsolicited assistance from search firms..." etc. That's boilerplate; drop. Also remove "Universal Orlando Resort. Here you can." etc. Drop. Also remove "Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE" drop. Now we need to output HTML fragment only. Structure:
About the role
... (job summary prose)
Responsibilities
- ... each bullet from MAJOR RESPONSIBILITIES
Qualifications
- ... each bullet from QUALIFICATIONS (excluding boilerplate lines)
Education
... (education line)
Experience
... (experience line)
We need to preserve all substantive information. Let's extract. Job summary paragraph: "The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization. The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes." We'll put that in. Now Responsibilities: The MAJOR RESPONSIBILITIES section includes several bullet-like paragraphs. Let's parse: "Portfolio, Project & Program Delivery Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ. Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission." That's one bullet. "PMO Maturity, Process & Tools Execute upon and contribute to process improvements and best practices across PMO to support delivery excellence. Work broadly with both Business and Technology Teams to ensure that best practice, management structure and processes are implemented and managed to drive scope management and on-time/on-budget development and deployment. Work with Product, Project & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance reports. Create transparency, measurability, and accountability to effectively manage deliveries." Second bullet. "People Leadership Build & lead a high performing team of project managers, program managers, business analysts, scrum-masters and others as needed to achieve operational excellence in reaching and exceeding goals and objectives. Maintain strong relationships with key stakeholders to achieve robust and sustainable governance model. Provide overall leadership to project management structure, approach, and reporting. Work broadly with both Business and Technology to ensure alignment across project and program delivery." Third bullet. "Administrative Manage departmental budgets and administrative responsibilities (e.g., labor planning, coverage, standardization); review and approve expenditures with an ownership mindset. Understands and actively participates in Environmental, Health & Safety responsibilities by following established UO policy, procedures, training and team member involvement activities. Performs other duties as assigned." Fourth bullet. We'll turn each into
. Experience: "10+ years of experience in enterprise PMO, progressive transformation or technology enablement. Experience leading large-scale infrastructure or technology deployments and refresh programs across campuses and complex venues, including site standards, cutovers, and operational transition to support teams. Experience in financial planning and estimation for infrastructure platforms and services, including procurement strategies, vendor contract management, and lifecycle planning. Experience with 24x7x365 operations metrics. Experience in executive communication, business-focused data storytelling, relationship building, and decision making; expert at stakeholder and partner management;or equivalent combination of education and experience." We'll put in
. Now ensure we didn't miss any substantive info: The job summary also mentions FinOps; we included. Also mention oversee Infrastructure PMO; included. Also mention roadmap planning, budgeting, vendor/contract management, operational performance reviews; included. Also mention partnership with leaders across Global Technology & Innovation, business divisions, key corporate functions; included. Now check for duplicated lines: In Responsibilities, there is repetition of "Work with Product, Project & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance reports." appears in both Portfolio and PMO Maturity sections; but we keep as is because it's part of each bullet; not duplicate across sections? It's similar but okay. Now ensure we didn't include any boilerplate like "Universal is not accepting unsolicited assistance..." etc. We removed. Now output HTML fragment. We need to use
for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
Thus:
About the role
...
Responsibilities
- ...
...
Qualifications
- ...
...
Education
...
Experience
...
Make sure no extra whitespace at start? It's fine.
Now craft the content precisely.
About the role paragraph: copy exactly as given, but ensure punctuation.
Let's copy:
"The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization. The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes."
Note: "meets" should be "meet"? but we keep as given.
Now Responsibilities bullets:
1. "Portfolio, Project & Program Delivery Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ. Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission."
2. "PM
for prose. Thus:
About the role
...
Responsibilities
- ... ...
Qualifications
- ... ...
Education
...
Experience
...
Make sure no extra whitespace at start? It's fine. Now craft the content precisely. About the role paragraph: copy exactly as given, but ensure punctuation. Let's copy: "The Director, Platform Operations helps organize and execute the goals of the Platform Operations and Governance team, acting as a scrum of scrums master. Will also be responsible for FinOps. This role is a hands-on, outcomes-oriented leader with deep expertise in enterprise project and program delivery. This role will directly oversee the Infrastructure Program Management Office (PMO) to ensure IT deliverables across projects meets organizational goals, deadlines, budget, and requirements to advance the business overall across Universal Destinations & Experiences. Execute upon PMO processes and policies, lead program management team, and work with other department leaders to deliver on successful projects & programs. Manage deliverables, risks, issues to improve consistency, predictability, and efficiency of the organization. The role also supports roadmap planning, budgeting, vendor/contract management, and operational performance reviews, providing clear status and risk visibility to the VP, IT Infrastructure. Success requires strong partnership with leaders across Global Technology & Innovation, business divisions, and key corporate functions to deliver measurable reliability, security, and customer experience outcomes." Note: "meets" should be "meet"? but we keep as given. Now Responsibilities bullets: 1. "Portfolio, Project & Program Delivery Drive a critical portfolio of projects & programs in support of Parks Technology and guest/Team Member experience by providing overall leadership to project management structure. Work with Creative, Product & Technology teams to develop, track, analyze and publish project and financial reports, scorecards, and program/project performance trends. This role supports the Infrastructure Team’s portfolio both internationally & domestically including UO, USH & USJ. Key contributor to annual strategic planning process for assessment of critical resources and financial estimation in support of advancing the organization’s vision & mission." 2. "PM