Director, Business Operations & Strategy - Services

Responsibilities

• Define & Operationalize the 1- and 3-Year "Plan to Win"
• Partner with the Services Leadership Team to shape the overarching strategy and long-term vision for the business unit.
• Identify and define cross-segment, "better together" opportunities that create a durable competitive advantage for Intuit.
• Ensure the Services business is strategically represented and positioned at the enterprise level, leading the narrative for corporate planning, budgeting, and investment/headcount reviews.
• Own the Services Operating Cadence & Accountability System
• Build, implement, and run the “Services Operating System” to establish a rigorous, predictable rhythm of the business.
• Lead Monthly Business Reviews (MBRs), leadership reporting, and priority reviews.
• Cut through the noise to surface the "few metrics that matter," driving data-informed decisions and ensuring durable, predictable execution across the org.
• Drive Strategic Growth Priorities & Cross-Functional Initiatives
• Create absolute clarity, align disparate teams, and unlock velocity on the top 3 growth priorities for the Services business.
• Diagnose bottlenecks and drive complex initiatives that require intense focus, cross-team alignment (specifically bridging Tech/Engineering and GTM), and accountability.
• Act as a change agent, continually optimizing processes to improve business outcomes and operational agility.

Qualifications

• Experience: 10+ years of progressive experience in corporate strategy, management consulting, or a related field within the tech/SaaS industry.
• Executive Presence: Proven experience partnering with and influencing C-suite and VP/SVP-level executives. Ability to build trust, challenge courageously, and drive leadership alignment.
• Operational Rigor: Deep expertise in building and running operating cadences (MBRs, OKRs, strategic planning cycles) for complex, scaled business units.
• Cross-Functional Leadership: Demonstrated success in bridging the gap between highly technical teams (Engineering, Product) and commercial teams (Go-To-Market, Sales, Marketing).
• Analytical Chops: Strong financial and analytical acumen; ability to distill complex data sets into clear, actionable executive-level insights.
• Bias for Action: A high-velocity operator who thrives in ambiguity, knows how to diagnose root causes of execution drag, and can independently drive solutions.