Director of Strategy & Business Operations

About the role

The Director of Strategy & Business Operations will own and drive high-impact initiatives across Home Solutions' customer acquisition business. This role requires partnering directly with leadership to identify areas for investment, fixing issues, and scaling profitably. Key responsibilities include leading large initiatives that impact revenue, margin, and long-term enterprise value.

Responsibilities

• Evaluate, prioritize, and execute new growth opportunities across channels, markets, and services.
• Set the roadmap for improving unit economics and marketplace efficiency across both consumer and service provider dynamics.
• Identify opportunities to unlock revenue, expand margins, or eliminate inefficiencies and lead their implementation.
• Partner with Marketing, Product, Finance, and Operations to enhance funnel performance, pricing strategy, and marketplace liquidity.
• Build and oversee analytical infrastructure that informs executive decision-making.
• Lead rigorous business cases for major investments, new markets, and expansion bets.
• Monitor core P&L KPIs and proactively surface risks, trade-offs, and opportunities to the executive team.
• Establish scalable systems and processes that strengthen operational discipline as the business grows.
• Leverage AI and automation tools to increase team velocity, improve insight quality, and raise performance standards.
• Develop and mentor high-performing operators as the function scales.

Requirements

6–10+ years of experience in consulting, investment banking, private equity, strategy, business operations, or senior roles in high-growth companies. Proven track record of leading cross-functional initiatives with measurable financial impact. Strong P&L fluency, exceptional structured problem-solving and business judgment, comfort operating in ambiguity, experience building models, evaluating unit economics, and designing performance frameworks, strong executive communication skills, experience influencing senior stakeholders and driving alignment across teams, AI-native mindset, competitive, high-ownership mentality with a bias toward action.

Qualifications

Exceptional structured problem-solving and business judgment. Comfortable operating in ambiguity and making high-quality decisions with imperfect information. Experience building models, evaluating unit economics, and designing performance frameworks. Strong executive communication skills—clear, direct, and decisive. Experience influencing senior stakeholders and driving alignment across teams. AI-native mindset—leverage LLMs and automation tools instinctively to improve output and efficiency. Competitive, high-ownership mentality with a bias toward action. Experience in digital marketplaces or growth-driven environments is highly valued.

Skills

Strategic thinking, financial rigor, and hands-on execution. Experience in digital marketplaces or growth-driven environments is highly valued.

Benefits

Comprehensive benefits package including health, medical, and vision insurance, a 401(k) match, short-term disability coverage, and a cell phone reimbursement. Flexible time off, a bi-annual $500 Relax & Recharge bonus, a learning and development stipend, and a Charity Match program to give back to causes you care about.

Pay

Competitive base salary based on experience.

Schedule

Full-time position.