Director, Automation Operations

For our client, we are seeking a Director, Automation Operations to join the team of a leader in the Healthcare space. This role will oversee the operational performance of AI-enabled customer support experiences and help ensure members receive consistent, high-quality service. The director will partner across support, operations, and technology teams to strengthen automation performance, improve outcomes, and scale efficient service delivery. This is an important leadership opportunity for someone who can translate data and operational signals into practical improvements in a complex, member-facing environment. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $144,000 – $191,000 annually Responsibilities Own operational performance of deployed member services AI support experiences Monitor AI agent health and member outcomes to ensure quality support Establish operational rhythms for AI performance inspection and improvement Analyze conversational data to identify optimization opportunities Lead the development and optimization of low/no-code support automation solutions Qualifications Bachelor's degree in Business, Information Systems, Operations Management, Computer Science, or a related discipline preferred 7+ years of leadership experience in customer operations or automated operations Demonstrated experience with AI-enabled customer support and support automation Experience leading operational transformation initiatives in complex environments Strong analytical and operational problem-solving skills Benefits Medical, dental, and vision coverage HSA contribution and match Minimum of 18 days of annual PTO and 13 paid holidays Paid parental leave 401(k) match Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.