Director, Accounts Receivable & Collections (51907)

Responsibilities

• Create a working partnership with financial management (Controller and Financial Planning & Analysis FP&A team), as well as client facing management (Managing Directors (MD), Partners, and service line leads).
• Supervise the daily activity of the AR & Collections team personnel, as well as ensure operating needs are met.
• Assess and enhance the processes for collections and cash application.
• Oversee the documentation of collection policies and procedures.
• Resolve collections issues, as well as ensure high levels of client satisfaction.
• Establish and maintain effective working relationships with internal and external clients and managed staff.
• Report to the Senior Revenue Director.
• Participate in department projects and provide problem solving assistance.
• Monitor AR and billing support portal tickets daily, as well as ensure adherence to turnaround times.
• Oversee the AR & Collections team and their functions on collections and cash application.
• Implement improved collection strategies.
• Routinely monitor company receivables, especially over 90 days aged accounts, accurate cash applications, unallocated cash, and unknown cash receipts.
• Manage and mentor AR staff members, as well as set collection goals and monitor progress against the goals and evaluate the AR group regularly.
• Follow and enforce the comtime andction policy, as well as make sure team members make phone calls, follow up with aging accounts diligently, send out collection letters at due time and refer to an external collection agency when collection efforts are not successful by AR and Partners.
• Evaluate write-offs and manage quarterly processes with firm leadership. Assess aging of AR and work with the Controller to estimate bad debt reserves.

Qualifications

• Have 10+ years of billing and collections experience in a professional services firm environment.
• Have experience managing teams with specific billing software.
• Have a bachelor’s degree (required).
• Work effectively in a team environment, as well as act as a role model for AR employees.
• Personally handle complex issues/duties that require an independent exercise of discretion and judgment.
• Possess strong problem-solving skills and attention to detail.
• Possess effective written and oral communication skills.
• Be proficient in Excel.