Direct Support Professional (Citizens) - Complex Support Program

Responsibilities

• Practice and promote the agency’s mission statement and guiding principles in every interaction.
• Provide ongoing support to residents in the Residential Services program to maintain a high quality of life.
• Support individuals with intellectual and other disabilities in self‑care routines, health, safety, household chores, socialization, and overall wellbeing.
• Provide only the level of support necessary for each person to ensure independence and engagement in daily routines.
• Help residents become active members of the community and maintain or build natural supports and relationships.
• Ensure a safe and clean home by assisting with household chores and participating as needed.
• Follow all treatment plans and use adaptive and safety equipment to promote independence and ensure health, safety, and wellbeing.
• Teach and support residents in meal preparation, including diet adherence, portion control, and cooking skills.
• Assist residents with medication administration according to AMAP policy and procedures.
• Implement and document treatment plans and agency‑related materials (e.g., residential habilitation goals, medical case notes, communication logs) to support independence and health outcomes.
• Adhere to overtime, scheduling, and minimum staffing policies to provide quality support each day.
• Serve as a member of the interdisciplinary team by attending and participating in meetings to discuss progress, goal achievement, and to share information and ideas.
• Provide transportation for residents to medical appointments, shopping, recreational outings, and other transportation needs.
• Mentor new Direct Support Staff by demonstrating supportive routines and reviewing training manuals.
• Participate in house meetings and maintain all certification and training requirements.
• Perform any other duties as requested by the supervisor.

Requirements

• Successful completion of a fingerprint/criminal background check (required due to regular, unrestricted physical contact with service recipients).
• Training on Personal Outcome Measures (POM) required prior to completing evaluations and assessments.
• High school diploma or equivalent preferred.
• Valid New York State driver’s license and ability to maintain qualified driver status throughout employment.
• Ability to communicate and understand written and oral directives/instructions.
• Physical ability to lift and transfer individuals (children and/or adults) and meet other physical demands of the position.