Direct Services Coordinator

Description Title: Direct Services Coordinator Status: Full-Time, Non-Exempt Work Hours/Location: Hybrid - 3 days/week in FSD office, 2 days/week remote, 8am to 4:30pm, occasional evenings and weekends Department: Programs Reports to: Direct Services Manager Pay Range: $22 - 25 per hour Position Summary The Direct Services Coordinator supports the operation of food distribution programs run by Feeding San Diego, ensuring efficient, effective, and equitable delivery of food and resources to the community. This role involves coordinating with various departments, managing logistics, overseeing and managing strong relationships with volunteers, partner organizations, and distribution sites. The Direct Services Coordinator plays a crucial role in ensuring the success of Feeding San Diego’s mission to connect every person facing hunger with nutritious meals by maximizing food rescue. Essential Duties And Responsibilities The following duties and responsibilities are those considered to be essential but do not represent all the job functions that may be required to be performed by this position. Other comparable duties and responsibilities may be assigned as needed. Oversee the efficient and equitable distribution of food/resources in the South region, including logistics, volunteer and community member safety, and food safety according to standard operating procedures.Support Marketplace operations by providing on-site staffing during assigned shifts – including evening and weekend hours – to uphold safety protocols, maintain a dignified shopping experience, and assist volunteers in daily tasks.Cultivate and maintain positive relationships with volunteers, community members, and representatives from partner organizations to foster collaboration and support. Ensure adherence to food safety protocols and regulatory guidelines during the handling and distribution of food products.Maintain complete and accurate records of program activities. Regularly work in an Enterprise Resource Planning system (ERP), Ceres, to place orders and maintain site information. Support the evaluation of programs by conducting regular site visits, conducting site lead training, and facilitating other administrative tasks. Recruit, train, and supervise volunteers for various program activities, ensuring a positive volunteer experience.Perform other duties as assigned to support Feeding San Diego’s mission. INTERACTION The Direct Services Coordinator will interact closely with employees from the Operations Department, such as the Order Fulfillment, Transportation, and Volunteer teams. This role will also collaborate with the Supply Chain, Marketing and Communication, and Development departments. The Direct Services Coordinator is responsible for regular communications with volunteers, community partners, representatives from other organizations, and members from the community. Requirements EDUCATION/YEARS EXPERIENCE Required High School Diploma/GEDStrong Organizational skills with the ability to multitask, prioritize, and meet deadlines.Excellent communication and interpersonal skills to engage with a diverse group of stakeholders and build strong partnerships.Moderate level of computer skills and the ability to learn new technologies/software platforms Preferred Bachelor’s degreeExperience working/volunteering at nonprofit organizations, food banks, or with food distributions.Experience using technologies such as Microsoft Office (Outlook, Teams, Excel, SharePoint, etc.), Smartsheet or other web-based management platforms, ERP systems, Canva, SalesForce or other web-based CRMs, etc.Food Handler CertificationBilingual Knowledge, Skills And Abilities Exceptional written and oral communicationDemonstrates good judgment and exceptional attention to detailAbility to quickly resolve conflict using tact, sensitivity, and discretionProfessional demeanor with an aptitude for analytical thinking and problem-solvingResponsible, well organized, and demonstrated initiativeExcellent customer service skills, both in-person, virtually, and on the telephoneAbility to work under pressure with tight deadlines and thrive in a fast-paced, dynamic environmentAbility to work independently and collaboratively; follow through on tasks with minimal supervisionKnowledge of nonprofit organizational practicesPassion for and commitment to Feeding San Diego’s mission to alleviate hunger and food insecurity TOOLS AND EQUIPMENT USED Electric pallet jack, manual pallet jack, dolly, computer, copier, printer LICENSES/CERTIFICATIONS Must have reliable transportation and possess and maintain a valid California driver’s license, a satisfactory driving record, including proof of personal vehicle insurance coverage and insurability under the Agency’s insurance carrier standards. Must be able to obtain and keep an electric pallet jack certification. Training will be provided. Physical, Mental And Environmental Requirements The physical demands described here are representative of those that an employee will be asked to successfully perform to fulfill the essential functions of this job. While performing the duties of this job, the employee is regularly expected to: Perform work in an office and warehouse space housing warehouse operations, which may occasionally create exposure to dust and pollen.Perform work in a cooler and freezer.Prioritize and multi-task work and projects requiring good memory, concentration and analytical thinkingMust be able to hear, see including peripheral vision and distinction of colors, read and communicate verbally and in writing frequently with a wide range of people from divergent socio-economic and cultural backgrounds and originsRemain in a stationary position for extended periods, walk, bend at the waist and knees, kneel, and use hands, arms and legs for dexterityPull and push such objects as file drawers and suppliesMaintain balanceRegularly lift, carry, and balance objects weighing up to 50 pounds.The noise level in the work environment varies and can be considered moderate.