Direct Care Team Lead | Supportive Housing Services
About the role
Empower Others To Do Their Best Valley Oaks thrives when both clients and the people supporting them have a strong team behind them. As a Team Lead, you’ll coach and develop staff, strengthen day-to-day operations, and foster a collaborative environment where employees feel equipped to succeed and clients receive consistent, high-quality support.
Why Valley? Since 1984, Valley Behavioral Health has helped thousands of adults, children, and families access high-quality behavioral health care. As the largest non-profit community behavioral health provider in the Intermountain Region, Valley offers a comprehensive range of services to ensure each individual receives the personalized care they need to heal and grow. You will belong to a community where you can be yourself, grow your career, and embrace new opportunities. Valley is committed to being an organization that promotes authenticity and encourages opportunities for success.
Job Summary
The Team Lead performs a variety of supervisory tasks and ensures employees have the resources and training to perform their jobs successfully. The Team Lead possesses advanced knowledge and skill in their respective function and utilizes this knowledge and skill to train, coach, and supervise employees. The Team Lead actively encourages a culture of collaboration and teamwork.
Responsibilities
- Supervises the daily activities and operational performance of a team of direct care employees
- Ensures ongoing and transparent communication by holding huddles, one-to-one meetings, and the utilization of approved communication resources. Ensures communication saturation.
- Promotes a culture of strong performance and high morale
- Provides orientation, training, and mentoring to new employees; ensures that orientation and training objectives are completed within established timeframes
- Ensures the completion of clinical and operational goals within required timelines
- Coordinates and trains employees to understand program service delivery model and how each member of the team serves to ensure fulfillment
- Ensures employee compliance with company policy, procedure and operational expectations
- Addresses performance problems and provides appropriate support
- Improves employee competence by providing educational resources and training
- Improves clinical, operational, and financial results by analyzing data; monitoring variances; identifying trends; recommending actions to management.
- Prepares and analyzes reports as required
- Manages employee timecards and other payroll responsibilities
- Works with the Quality Assurance department and Valley Leadership to ensure compliance with all related and applicable regulatory requirements including but not limited to grants, licensing, audits, property management and Medicaid.
- Performs client care responsibilities including targeted case management, medication distribution, client transportation, etc.
- Coordinates with leadership to ensure shift coverage; provides on-call coverage as assigned
- Follows agency documentation policies for all phases of treatment, including assessments, care plans, treatment transitions and discharge plans, and client care
- Collaborates with internal and external multidisciplinary teams regarding clinical aspects of treatment
- Adheres to ethical and legal standards set by licensing boards and state regulations
- Meets direct care expectations
- Participates in ongoing professional development activities to meet licensure, certification, and/or other agency requirements
Requirements
- Education: High school diploma or equivalent
- Experience: Six months direct care experience
- Licenses/Certificates: Professional License/Certificate as required by job function (Post-hire as needed — required within 120 days of start date); CPR Certification (Post-hire); Valley de-escalation certification (Post-hire); Driving positions require a minimum age of 21 and a current driver's license
Preferred Qualifications
- One year of behavioral health experience
- Previous supervisory experience