Direct Access Facility Operations Engineer (DOE)

Responsibilities

• Provide timely support to 24x7 operations teams, including participation in on-call rotations.
• Maintain operational services by monitoring availability, performance, latency, capacity, and overall system health.
• Serve as the technical owner of Vantor Direct Access Facility services and support the onboarding and integration of new DAF customers.
• Utilize Vantor headquarters systems, mission management tools, operational dashboards, telemetry platforms, and enterprise support applications to monitor and manage DAF operations.
• Employ AI-enabled operational tools, predictive analytics, anomaly detection systems, and intelligent automation capabilities to improve operational efficiency and accelerate issue resolution.
• Lead operational readiness activities for new customer deployments, software releases, infrastructure upgrades, and mission capabilities.
• Act as a liaison between System Engineers, Software Developers, Account Managers, Customer Success teams, and 24/7 operations personnel.
• Contribute to the design, implementation, testing, and operationalization of new DAF customer capabilities within the Vantor ground system architecture.
• Develop and maintain automation solutions that improve reliability, reduce operational burden, and increase system scalability.
• Analyze operational data and system performance trends to identify opportunities for process improvement and mission optimization.
• Support configuration management, software deployment, validation testing, and cross-site integration activities.
• Participate in the complete service lifecycle—from requirements and design through deployment, operations, sustainment, and continuous improvement.
• Practice sustainable incident management, root cause analysis, and blameless postmortem methodologies.
• Effectively communicate technical and operational information to customers, leadership, and cross-functional stakeholders.
• Support cybersecurity, compliance, and best operational practices across customer-facing and headquarters systems.

Requirements

• Must be a U.S. Citizen and willing and able to obtain and maintain a Secret Security Clearance.
• Bachelor’s degree in engineering, Computer Science, Information Systems, Aerospace Engineering, or a related technical field.
• Minimum of 2 years of experience supporting operational systems, mission systems, ground systems, software systems, or related technical environments.
• Strong troubleshooting and analytical problem-solving skills.
• Ability to work effectively in a fast-paced operational environment.

Qualifications

• 5+ years of experience in operations engineering, mission operations, satellite ground systems, network operations, or related technical support roles.
• Experience troubleshooting complex distributed systems and implementing long-term corrective actions.
• Experience utilizing AI-powered operational tools, machine learning-assisted analytics, intelligent automation platforms, or generative AI technologies to improve operational performance and decision-making.
• Experience developing automation solutions using Python, Bash, PowerShell, Go, Java, C++, or similar programming languages.
• Familiarity with cloud infrastructure and services, including AWS, Azure, or hybrid cloud architecture.
• Experience supporting applications running in Linux and/or UNIX environments.
• Understanding of Service-Oriented Architectures (SOA), Microservices, containerized applications, and modern software deployment practices.
• Experience supporting CI/CD pipelines, DevSecOps workflows, and software release management processes.
• Knowledge of networking, cybersecurity principles, and secure system operations.
• Ability to interface with unique customer requirements across diverse and evolving operational environments.
• Demonstrated curiosity, initiative, and commitment to continuous learning in complex system-of-systems environments.
• Experience supporting cross-site software deployment, validation testing, and operational acceptance activities.

Skills

• Strong communication and interpersonal skills.
• Proficiency in scripting languages (Python, Bash, PowerShell).
• Experience with cloud platforms (AWS, Azure).
• Knowledge of network protocols and security best practices.
• Ability to work independently and as part of a team.
• Experience with DevSecOps practices and CI/CD pipelines.

Benefits

Vantor offers a competitive total rewards package that goes beyond the standard, including a robust 401(k) with company match, mental health resources, and unique perks like student loan repayment assistance, adoption reimbursement and pet insurance to support all aspects of your life. You can find more information on our benefits at: https://www.Vantor.com/careers.