Dir, Solution Consulting
It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow—helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.
About the role
The Director, Solution Consulting will ensure an effective, motivated team of highly skilled resources to support innovation cycles within the Partner ecosystem to facilitate both vertical and horizontal value-based solutions.
Responsibilities
- Lead a team of pre-sales solution architects delivering business strategy and thought leadership for ServiceNow and our ecosystem, driving cross-industry development and go-to-market strategies for innovative solutions with our partners.
- Develop team members according to the demands of the business and their individual professional goals.
- Develop and maintain a recruiting pipeline of potential candidates to meet future business demands.
- Assign resources to joint solution development opportunities and consistently evaluate progress against goals.
- Assign resources as required to marketing and other efforts to support demand generation.
- Evaluate team members regularly through analysis of direct observation, peer feedback, and sales feedback.
- Ensure proper alignment of resources and effective utilization of skill sets within the assigned region.
- Manage day-to-day activities such as resource scheduling conflicts, expense review and approval, activity reporting, commissions, etc.
- Bridge the strategic "what" of market outcomes to the technology "how" of ServiceNow’s approach, in the context of the financial "why" of improved margins, agility, and growth through the NOW Platform.
- Marshall teams on large partner transformation opportunities to accelerate monetization and market penetration.
- Manage change and ambiguity with an action-oriented drive, thriving in a dynamic environment.
Requirements
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
- 7+ years of experience in building or leading pre-sales or professional services organizations (partner-aligned organizations preferred).
- 7+ years of experience coaching, mentoring, and managing a team of senior-level professionals.
- Ability to collaborate and interact at multiple levels (Enterprise Architects, Technical Architects, Offering Managers, Directors, VPs, and CXOs).
- Strong internal matrix leadership and relationship-building abilities with cross-functional counterparts.
- Ability to prioritize resources and broker internal compromise to achieve optimal outcomes.
- Able to articulate and logically communicate concepts with technical and non-technical audiences.
- Experience with project problem diagnosis, solution development, client communications, facilitation of decision-making, documentation, managing expectations, and team leadership.
- Experience working with Service Providers, Outsourcers, and Global System Integrators.
Pay
For positions in this location, we offer a base pay of $194,100 - $320,250, plus equity (when applicable), variable/incentive compensation, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location.
Benefits
- Health plans, including flexible spending accounts.
- 401(k) Plan with company match.
- Employee Stock Purchase Plan (ESPP).
- Matching donations.
- Flexible time away plan and family leave programs.