DIR, CONFERENCE SERVICES

Job Summary

The Director of Conference Services will oversee Catering and Guest Services for a premier conference center supporting a prestigious client in NYC. This role leads a team of catering coordinators and support staff, ensuring flawless event execution and an exceptional guest experience. The successful candidate will be highly organized, detail-oriented, customer-focused, and able to thrive in a high-volume environment while partnering closely with culinary and operational teams. Flexibility is required, as event schedules may include evenings and variable hours.

Key Responsibilities

- Plans, evaluates, organizes, and directs the activities of the Conference Planning Managers, catering support staff, and oversees the activities of Conference Services Operation - Ensures that department personnel are following all procedures, policies, and guidelines, as established by Company Conference Center management - Responsible for anticipating needs, forecasting results, analyzing, and arranging work processes for personnel in the department - Establishes and maintains rapport with outside purveyors who provide services for the Hotel and its guests through the Conference Services Department - Forecasts department revenues (package revenue, audio visual, room rental, business center and Conference Management), payroll and meeting covers (CMP/MMP/DMP and a la carte) on an annual/quarterly/monthly basis

Preferred Qualifications

- Bachelor’s degree and a minimum of five years of high-volume catering management experience - Previous experience as a hotel Director or Manager of Conference Services preferred - Superior quantitative, oral, and written communications and problem-solving/strategizing skills - Excellent overall computer skills with advanced knowledge of Excel and PowerPoint - Proactive mindset to anticipate and support changes in our business - Conformity to the highest standards of personal integrity and ethical behavior - Exceptional customer service abilities - Flexible, as event schedules may include evenings and variable hours

Benefits

- Medical - Dental - Vision - Life Insurance/AD - Disability Insurance - Retirement Plan - Paid Time Off - Holiday Time Off (varies by site/state) - Associate Shopping Program - Health and Wellness Programs - Discount Marketplace - Identity Theft Protection - Pet Insurance - Commuter Benefits - Employee Assistance Program - Flexible Spending Accounts (FSAs) - Paid Parental Leave - Personal Leave