Dir Banking Center Manager

About the role

This role is responsible for all functions, staff, and daily operations within a banking center. You will implement the banking center network strategy, achieving sales, customer service, P&L management, operations, and colleague development goals while contributing to District goals. The role focuses on acquisition, integration, and optimization of new and existing client relationships. You will develop and maintain strong partnerships with segment and line-of-business partners through collaboration and communication.

Responsibilities

• Consistently meet or exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.
• Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.
• Expand and retain client relationships, actively cross-sell, and resolve client issues.
• Support segmentation strategy with existing clients by implementing sales, retention, and other bank initiatives to drive growth and profitability.
• Identify, cultivate, and support key customer segment relationships through focused sales and referral activity.
• Maintain a working knowledge of all asset, liability, and partner products and services, as well as alternative delivery channels.
• Coach, develop, and hold the team accountable by demonstrating leadership skills and modeling best practices.
• Utilize and model usage of all available sales tools and resources.
• Ensure timely completion of audits with an expectation to meet or exceed branch operations review requirements.
• Ensure compliance with Federal and State laws as well as bank policies and procedures.
• Schedule all branch employee shifts to meet customer service needs, providing flexibility of coverage for the banking center.
• Drive high performance by holding the team accountable for superior results.
• Enhance employee engagement by providing coaching, support, timely, and constructive performance feedback.
• Provide opportunities for career growth and recognize and reward employees for accomplishments.
• Execute effective colleague onboarding, training new colleagues on policies, procedures, and all banking center operational duties and responsibilities.

Requirements

• Intricate knowledge of retail banking products and services.
• Strong customer service, relationship-building, organizational, and communication skills.
• Comfortable with current technology and computer skills.

Qualifications

• High School Diploma or General Education Degree (GED) required.
• Bachelor’s Degree in Arts/Sciences (BA/BS) preferred.
• 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication, and organization skills.