Dining Room Manager (Senior Living)

About the role

The Dining Room Manager supervises all functions in the dining areas of the campus. This position organizes the provision of food and beverage service tableside to residents, families and guests. This position supervises the servers, the cleanliness of the dining room, service stations, beverage machines, and all other work areas as well as the taking and filling of orders, servicing buffet lines, and accommodating residents’ mealtime requests under the supervision of the Director of Dining Services.

Responsibilities

• Represents the campus in a positive manner while creating an environment that fosters respect and courtesy for residents and employees alike.
• Works within the campus programs to promote safety and the well-being of all residents and employees.
• Upholds the Company’s Mission Statement.
• Maintains HIPAA standards and regards all medical or healthcare information pertaining to residents and employees as confidential.
• Supervises the “front of house” team and responsibilities include recruitment/interviewing, hiring, training, counseling, disciplining, evaluating, scheduling, and coordination of daily work activities.
• Prepares dining room for mealtimes which includes but is not limited to setting tables, the setup of service areas, checking all utensils, plates and beverage containers for cleanliness and damage.
• Visits with residents and guests on a regular basis to elicit feedback on food service and food preparation.
• Creates weekly and monthly schedules for the serve.
• Ensures all shifts and positions are filled on a daily basis and that all servers are wearing proper attire and servicing diners with appropriate dining room etiquette.
• Checks expediters to ensure quality and presentation meet standards when food is leaving the kitchen.
• Congnitions with the Director of Dining Services on the completion of all facility paperwork, State forms, orders, and management reports are completed on a timely basis.
• Greets diners positively and cheerfully. Takes and delivers orders for food to the kitchen staff. Provides friendly personal service and uses proper dining service etiquette when serving food and beverages.
• Removes empty plates from the dining table as diners finish their meal. Refills beverages upon request.
• Cleans tables once diners have completed their meal and left the table. Includes the removal of dirty plates, dirty linens, used condiment containers, the straightening of condiment holders, table decorations, etc. Refills condiment holders and salt and pepper shakers when necessary.
• Sweeps and vacuums the floor and surfaces once all diners have left the dining room.
• Carets for and maintains cleanliness of all menus used in the dining area.
• Sterilizes and rinses ice cream freezer on a regular basis as determined by the Director of Dining Services.
• Promotes cleanliness on all special event buffet lines by periodic removal of used utensils, cleaning spills, organizing refills of chaffers, and general aid of residents and guests.
• Inspects and maintains cleanliness of all equipment and furniture in the dining room for proper working order and to ensure that no trip, puncture or sliding hazards exist.

Requirements

• Education: Certified in ServSafe in the last two years.
• Direct Previous Experience: Two years' experience in a similar position preferred.

Skills

• Ability to work with minimal supervision.
• Must conduct all business with a professional manner and with a high level of confidentiality.

Behaviors

• Work indoors for the majority of the workday (fluorescent lights, HVAC system, solid surface flooring, normal heat and cold conditions associated with a kitchen and dining facility, normal kitchen and restaurant noise levels).
• Lift objects of 35 pounds or less over the head.
• Move objects of 50 pounds or less.
• Standing or walking for extended periods.
• Assist with resident evacuations.

Qualifications

• Education: Bachelor's degree.