Diner Manager

About the role

Ensure our diner operates efficiently and effectively and that all our employees provide our customers with the best customer service and fresh food offering at all times. Deliver key store targets (sales and profitability) through effective management of people and operations. The successful candidate would also be required to work occasionally in the deli /fresh food section of our Centra store.

Responsibilities

• Oversee and ensure the smooth running of our diner
• Set, monitor, and achieve sales targets with the team on gross profit margin, net margin, waste and other KPIs as agreed with Owner
• Manage employee rostering and annual leave and maintain accurate and secure records
• Ensure merchandising and presentation of diner is always of the highest standard and in accordance with relevant planograms and guidelines
• Develop and promote good communication between employees and management in a safe, respectful, and inclusive environment
• Deal with all customer queries efficiently, professionally, and consistent with diner policy
• Engage with new initiatives and embrace new ways of working

Requirements

• One or more years experience working in a Fast-Food environment
• Excellent communication skills
• The ability to work as part of a team in a fast-paced environment & to multitask under pressure
• An understanding of how to achieve KPIs and targets
• Strong knowledge and experience of reading and actioning reports
• Good knowledge of Microsoft Office (Excel, Word)
• Good delegation skills
• Highly driven with a strong work ethic
• Previous customer service experience is an advantage
• HACCP training is an advantage but not necessary